Your Opportunity

The Customer Services Team is our community's first point of contact for information on the region's diverse range of services.

The Customer Service officer position provides professional and responsible customer service to Council's internal and external customers, both face to face, via telephone and in writing. To be successful in this role you will have experience in both customer service and administration and have highly developed interpersonal skills. It is essential you are able to work effectively both independently and as a cohesive member of the team.

Term: Full-time

Hours of Work: 72.5 hours per fortnight

Pay Level: $2575.55 to $2743.23 per fortnight (Level 2), plus 12% superannuation and 17.5% annual leave loading

In accordance with Council's Enterprise Agreement and the relevant Award. Pay rate dependant on relevant skills and experience.

Employment Base: Warwick, Queensland

Other Information: Candidates who address the Selection Criteria will be considered favourably.

Applications Close: 11:59pm Tuesday 05 August 2025

About the Department

The Community and Customer Services Department consists of three (3) teams:

• Community Engagement
• Customer Service – Warwick and Stanthorpe
• Libraries – Warwick and Stanthorpe

The Community and Customer Service Department is responsible for planning and delivering tangible uplift in the wellbeing and liveability of the Southern Downs community and for shaping and delivering customer services that meet community current and future requirements. The Department co-creates and delivers strategies to support mutual collaboration opportunities between community groups, encourage capacity building and foster a connected and engaged community. The Department maintains a variety of community facilities and coordinates initiatives such as civic events.

At the heart of local engagement, the Department will have a focus on building strong connections between Council and the community that promotes a sustainable Southern Downs where all residents have the opportunity to grow, learn, create, care and connect within.

What You Will Do

For full details of this position, please ensure you download the Position Description below.

(Note: For applicants viewing this job vacancy through SEEK.com, you will be able to access the Position Description by clicking on the "Apply" button, or by visiting the job advertisement on our website at www.https://www.sdrc.qld.gov.au/council/careers-at-council/current-job-vacancies).

The complete Key Responsibilities of this role can be found in the Position Description. These include (but are not limited to):

• Provide a high-quality client service to Council’s customers
• Respond to customer telephone, counter and written enquiries
• Log customer complaints and requests for action in Council’s Customer Request Management system
• Assist with maintaining the Customer Service Centre and self-help area
• Maintain confidentiality of Council information obtained during the course of employment
• Assist in the development of customer service procedures

What You Will Need

To be considered for this role, you will need:

• The legal right to live and work in Australia
• A Class C (car) licence or greater is required in this role
• Highly developed interpersonal skills including the ability to deal effectively with difficult customers
• Extensive office administration experience including strong written communication skills and experience in current office computer programs
• Demonstrated ability to operate effectively within a team environment
• Cashiering experience including reconciliation of financial data
• To be able to demonstrate your competence in relation to all of the Selection Criteria as detailed in the Position Description.

What We Offer

At Southern Downs Regional Council, we know that that our people are our strength. With this front of mind, we provide a wide range of benefits and a holistic approach to supporting our employees, including:

• Competitive wages, conditions and allowances
• Salary packaging and remote area benefits available, which can significantly increase tax savings and take-home pay
• Discounted corporate health insurance plans
• Improved work-life balance opportunities, such as a 9-day work fortnight and consideration of other flexible work options
• Generous leave provisions including Special Family Leave, Cultural Leave and 17.5% annual leave loading
• Access to a wide range of health and wellness initiatives, including free, skin checks, flu vaccinations and wellness medicals, and discounted gym memberships
• Employee Assistance Program for staff and their families (24/7 access). This service includes counselling, financial coaching, nutritional support and legal referrals, as well as access to specialised wellbeing support for LGBTIQA+ individuals, First Nations people, and individuals experiencing domestic and family violence through dedicated helpline
• Opportunities for on and off the job personal and professional development (study assistance available in accordance with policy)

To view comprehensive details of our employee value offering, please click HERE. (Note when viewing this job vacancy through SEEK.com - you will be able to access this link once by clicking on the "Apply" button, or by visiting the job advertisement on our website at www.https://www.sdrc.qld.gov.au/council/careers-at-council/current-job-vacancies)

Further Information

For further information about this role and working for Southern Downs Regional Council, please refer to the documents below:

(Note when viewing this job vacancy on SEEK.com - the links to information below will only be available once you click on the "Apply" button. Alternatively, you can access them via the job advertisement on our website at https://www.sdrc.qld.gov.au/council/careers-at-council/current-job-vacancies).

• Position Description
• Join Southern Downs Regional Council (detailed employment information, including employee benefits)
• Our Values
• Living on the Southern Downs

If you have any additional enquiries in relation to this position, please contact Sonia Morris, Customer Service Team Leader on 1300 697 372.

Apply Now!

At SDRC, we believe that diversity enriches our workplace, drives innovation, and leads to better outcomes. We welcome applications from qualified people of all backgrounds, ethnicities, genders and abilities, who have applicable working rights in Australia.

To apply for this opportunity, you will be asked to complete an online application form and provide:

• A short written response (maximum 1-2 pages, dot points acceptable) on how your experience, abilities, and knowledge match the selection criteria of this role (as outlined in the Position Description); and
• Your current CV or Resume.

When you are ready to begin your application, please click on the "Apply" button below to be taken to our online application portal. Please ensure you provide all of the information requested and that your application is lodged by the closing date (as shown above). Should you have any difficulty lodging your application online, please contact our People & Culture team on ph 1300 697 372 for assistance.

We look forward to receiving your application.

Southern Downs Regional Council – A Great Place to Work

What we do at SDRC is more than just a job to us. Whether it’s maintaining our clean water supply, keeping our parks and gardens beautiful, servicing our plant and vehicles, providing contemporary library services, responding to natural disasters or showcasing our region’s immense natural beauty and economic strength, every Council employee strives to make a real difference for our local community.

Few employers combine so many diverse disciplines (eg engineers, childcare workers, trades such as mechanics and plumbers, safety specialists, project managers, plant operators, finance experts, IT specialists and urban planners to name a few) in one organisation. At SDRC, we work together towards the same goal. By integrating a multi-disciplined workplace with collective ideas and skillsets, we provide unique opportunities for our people to develop and grow within their chosen career.

We are passionate about aligning business, community and government to achieve social, economic and environmental outcomes. We believe this is best realised when people are invested in the long-term outcomes of where they live and work. If this sounds like you too, then working in local government at SDRC may be right for you.