About Us:

Freight Assist Australia specialises in transport and logistics services Australia-Wide. With a friendly and vibrant team, we are determined to provide a solution-based approach to your transport and logistics needs while providing exceptional customer service. Our core specialties spread across a range of industries including food, manufacturing, general products and dangerous goods (packaged and bulk).

About the Role:

· Full-Time Position

· 5 Days Per Week (Monday - Friday)

· Office Based Position in Carole Park QLD

We are looking for a dedicated Customer Service and Admin Officer to support our team and contribute to our continued success. We offer exciting career growth opportunities for the right candidate.

As a Customer Service and Admin Officer, you will play a crucial role in ensuring our operations run smoothly. You will be responsible for providing excellent customer service while supporting various aspects of the business, including administration, logistics coordination, and client interactions.

Duties & Responsibilities:

Providing customer service and prompt resolution to customer queries

Accurate Data entry (customer pickups, consignment notes, manifesting)

POD capture data and retrieval

Checking and verifying loading plans for accuracy and cross-referencing

Monitoring any critical freight movements

Completing daily reporting requirements

Creating manifests for the interstate linehaul

Process the local driver run sheets for FAA & subcontractor drivers

Pallet recording and reconciliation.

Liaising with drivers and fleet team to retrieve outcomes for customers within a timely manner

Liaising with internal and external stakeholders, including FAA depots nationally

Other basic administrative and customer service duties.

Experience and Skills:

Good communication skills (verbal & written).

Teamwork skills (effectively working with others).

Ability to provide customer service support.

Strong administration skills.

Positive attitude, reliable and efficient.

High level of accuracy and attention to detail.

Efficient time management, planning, and organisational skills.

Problem-solving using resources and teamwork.

Prior transport industry experience (highly desirable).

Join us:

At Freight assist Australia we believe our people are one of our greatest assets. Some of the benefits include:

Ongoing training, learning and development opportunities.

The opportunity to work in an innovative, growing company that invests in its people and IT programs.

Job security working for an established company, Melbourne family owned and operated since 2012

www.faagroup.com.au | www.freightassistaustralia.com.au | www.onewarehousing.com.au