About You

VU Online is recruiting an experienced Administration Officer to strengthen our award‑winning team. In this pivotal role, you will deliver high‑level administrative support across all teaching activities, collaborating with cross‑functional teams to ensure seamless, end‑to‑end course delivery and an exceptional online student experience.

You’ll thrive in our fast‑moving, ever‑evolving environment, approaching challenges with a proactive, solutions‑focused mindset while keeping multiple priorities on track without missing a beat.

About VU Online

Victoria University (VU) Online delivers fully online Higher Education courses for Victoria University (VU). Victoria University is a dual sector university that offers the VU Block Model, an Australian first that lets students focus on one unit at a time – leading to increased student success.

Major duties

Provide operational and administrative support to the VU Online Academic Team and all course‑related activities.

Monitor, document and follow up Unit Coordinator actions that affect course delivery, ensuring high‑quality, student‑centred teaching and learning.

Support the Associate Deans of Learning and Teaching (ADLTs) and the Academic Team with Work‑Integrated Learning (WIL) placement activities.

Maintain accurate records of all interactions with Unit Coordinators, internal and external stakeholders and students.

Collaborate with the ADLTs and the Academic Team to continuously improve online course quality and the student experience.

Maintain and regularly update key databases.

Ensure compliance with Victoria Unviersity's academic policies, regulations and quality‑assurance standards.

Monitor academic performance against contract deliverables and timelines, escalating issues when required.

Perform ad hoc tasks as requested by department managers.

Key Selection Criteria

A Bachelor qualification (equivalent).

Significant experience in administration (Higher Education sector preferred)

Demonstrated ability to work collaboratively in a team environment.

Sound oral and written communication skills coupled with the ability to network and build relationship with internal university and external third-party stakeholders.

Demonstrated ability to use Microsoft Office suite (including Word, Excel, Outlook & One Note)

Demonstrated problem-solving skills, attention to detail and results-focused mindset.

Willingness and ability to proactively fill any knowledge or skill gaps.

Desirable Selection Criteria

Experience with Learning Management Systems (LMS)

Experience with Student Management Systems (e.g., StudentOne)

To apply

Submit your updated resume, and a cover letter that explicitly addresses each of the listed selection criteria by the 27th July. Applications that do not include this targeted cover letter will not be assessed.

SOCIAL INCLUSION

Victoria University (VU) Online is committed to equal opportunity, social justice, cultural diversity and social inclusion in education and employment. Our commitment to social justice has been recognised in the Impact Rankings, which track universities against the UN Sustainable Development Goals (SDGs). We have discrimination, harassment and bullying contact officers as well as an Ally network to support staff who identify as LGBTIQA+.

ACKNOWLEDGEMENT OF COUNTRY

Victoria University (VU) Online acknowledges, recognises and respects the Ancestors, Elders and families of the Boonwurrung, Waddawurrung and Wurundjeri of the Kulin who are the traditional owners of university land in Victoria, and the Gadigal and Guring-gai of the Eora Nation who are the traditional owners of University land in Sydney.