MEDICAL RECEPTIONIST - PERMANENT FULL TIME

About Us:

CTL Medical Services is a well established General Practice located in the central city of Cairns. We are looking for an outgoing, friendly, dedicated, and loyal new employee to join our team as a medical receptionist. This will be a permanent full time position. We are a small private billing clinic dedicated to providing the best possible personal and medical care for all of our valued patients and associated companies. The medical services that we offer and deliver are diverse, complex and challenging. We have a small number of very much valued team members who have been fully trained in all aspects necessary for the completion and delivery of our medical needs.

About the Role:

There are many complexities involved for the type of services that we provide at CTL Medical. New skills and learning is constant in this challenging, interesting and diverse role.
This position would be most suited to a candidate who has the ability, desire, eagerness, willingness and capacity to learn and embrace a variety of new skills. No experience is necessary. Full training will be provided onsite and professional development courses will be offered when you are ready and courses become available.

You must be available to work in a full time capacity with hours to be negotiated. We are flexible with the our rostered working days. This role would be either a 9 day working fortnight with an RDO every second Friday or a 8 day working fortnight with an RDO on each Friday. The successful candidate must be available to work form Monday to Friday (no weekend work). Monday to Friday 7:30am to 4:30pm (½ hour lunch break). An RDO will be rostered every 2 weeks on a Friday or every Friday to be determined at interview for the successful applicant. Please only apply if you are available to work these hours. Any overtime that is required to be worked will be paid at double the hourly rate.

About You:

You must be resilient, have a willingness and intellectual capability to learn and retain new knowledge learned. You must have an ability to work under pressure as this role can be very busy and fast paced at times. You are dedicated to your tasks, able to see all tasks through to completion. A fast learner and will always deal with our patients in a warm, friendly and professional manner. You pride yourself on providing excellent customer service and are seeking a role in a patient-focused clinical environment. You love being part of a team, a good communicator and understand that everyone has to work together to ensure that our patients receive the high-level of customer service and patient care that they deserve. Every day is different at CTL Medical, so if you enjoy leaning, this role is for you and I would like to hear from you.

Requirements:

Capacity to learn some complex skill sets

Demonstrated proficiency in computer skills and literacy

Must have excellent data entry skills

Excellent typing skills and accuracy of data entry

Excellent personal presentation and grooming

Demonstrated outstanding customer service

Excellent phone manner and telephone skills

Provide compassionate patient care

Be a motivated team player with excellent interpersonal skills

Confident personality with a calm and friendly demeanor

Able to cope under pressure and resilient

Pride themselves on their meticulous attention to detail

Able to multi-task, show initiative and be well organised

Ability to work quickly and efficiently

Have very good time management skills

Able to work independently and as part of a team

Practice professionalism in performing role

Job Responsibilities and Duties:

Serving our patients and clients by greeting and assisting them. Scheduling appointments and maintaining records and accounts. Welcoming patients and all of our clients in person or on the telephone, and answering or referring enquires. Protect patient's rights by maintaining confidentiality of medical, personal and financial information. Maintaining operations by following practice polices and procedures. Contributes to team effort by accomplishing related results as needed.

Answering phone calls and greeting patients

Data entry of patient details to Best Practice

Maintaining accurate patient data

Updating patient details

Record keeping and booking appointments in the calendar

Billing patients using MYOB

Processing invoices to Medicare

Using the EFTPOS machine

Printing and collating of medical assessment paperwork

Sending SMS messages, emailing and scanning

Restocking supplies as required

Checking and maintaining Doctors rooms

Communicate well with all staff members

Maintain patient privacy and confidentiality

Transcribing patient testing data to medical paperwork

Provide accurate patient testing data - Training provided

Additional responsibilities and tasks as directed

To be a successful candidate you must be:

Highly organised with the ability to multi-task

Exceptional attention to detail and accurate data entry

Ability to work quickly and under pressure

Empathetic, adaptable and have professional presentation

Friendly, motivated with exceptional people skills

Proven proficiency in administrative skills

Must be fully vaccinated for COVID 19

We will Provide:

A pleasant and modern medical facility

An enjoyable and supportive working environment

We also provide the chance to grow through professional development opportunities as they arise

Hourly pay rate is dependent on experience and age

Pay rate is reviewed regularly as new skills are completed and achieved

Undercover car parking available on most rostered days of work.

If you would like to join our small supportive, friendly team environment, please direct all enquires to the Practice Manager via email.

I look forward to hearing from you.

All applications must be made directly to the Practice Manager Please including a detailed Cover Letter providing information about yourself and Comprehensive Resume to Email: [email protected] [link removed]

An immediate start is available.

Starting date would be as soon as possible.

Please note that only suitable candidates will be contacted for interview.