Join Australia’s largest telehealth Dermatology service - Virtual Dermatology

Fully remote / Work from home

Massive opportunities for career development and growth

This opportunity is for a Junior Medical Receptionist to join the Virtual Dermatology team in a fully remote, work from home role. Learn more about us here - www.virtualdermatology.com.au

Overview of the Position

As a Medical Receptionist, you’ll be responsible for ensuring Virtual Dermatology’s doctors have all the administrative support needed to deliver excellent and efficient care. You’ll also be helping patients through their care journey, and ensure they have the best possible experience.

Who we are

Virtual Dermatology is on a mission to provide the best dermatology care to everyone in Australia. Having started 2 years ago, we’ve seen amazing growth and are now Australia’s largest telehealth Dermatology service. Accelerate your career - join our company and grow with us!

What you’ll be doing

Some of the tasks and responsibilities you’ll have include:

Answering calls during hours of work that are within normal business hours. Actioning any tasks arising from these calls.

Ensuring patients have completed pre-consult questionnaires and photo uploads

Finalising billings/charges and Medicare claims

Solving patient issues such as rescheduling, cancellations, billing issues, etc.

Actioning tasks any tasks requested by doctors, e.g. chasing blood test results, etc

Providing suggestions for improvements and automations, actioning or creating these where appropriate.

Some optional areas that you can be involved in, or grow into:

Social media, marketing

Business development

Practice management

Data analytics, automations and AI development

Who you are

Previous experience in customer facing roles. No previous medical receptionist experience required - but excellent people skills are essential.

Someone early in their career and looking to grow into a medical administration career.

Capable handling situations as they occur and comfortable working without supervision

Highly competent working online and comfortable with technology. We use cloud-based platforms for everything we do, and being comfortable on these systems is essential.

Bonus points for:

Experience working from home

Experience in a high performance customer service role

Flexibility in weekly schedule (to match when our doctors are working)

Additional skills in social media, marketing or business development

Hours of Work and Remuneration

Full time role

Some flexible hours on Sunday required (approx 1 hour, at a time of your choosing)

Regular hours of work each week, with flexibility in terms of hours (after hours work is available)

Remuneration is on an hourly basis and entirely dependent on your level of experience and skills

How to apply

Submit a CV and cover letter to our reception email address

In your cover letter, please clearly state:

Confirmation that you can commit to some Sunday work

Other weekday hours of work

Start date

Remuneration expectations

Any extra skills that you think would benefit the growth of the company

Note we will not progress your application unless you include the above!