About Us

We are a leading provider of interventional pain medicine in Brisbane, Australia. Our doctors are some of the most leading in the field, offering niche procedures and exceptional patient care. We believe that fostering a collaborative team environment where staff are respected, valued and encouraged provides the best patient outcomes and enhances the workplace. As a QPain receptionist you are the first point of contact and integral part of the team.

Qualifications & experience

Previous experience (at least 12 months) working as a Medical Receptionist - specialist medical reception experience highly regarded.

Empathetic nature and compassion for people in chronic pain

Experience with Genie practice software and knowledge of IMedX - highly regarded

Strong attention to detail is essential and ability to to multi-task

Attention to detail and proficiency in task deadlines

Proficient typing and computer skills

Strong time management skills and accountability

Professional presentation with outstanding manners

Ability to work independently and as part of a team

A sound knowledge of Medicare, DVA, WorkCover and Private Health Fund billing

Tasks & responsibilities

Greeting and checking-in patients on arrival at the clinic & maintaining our rooms, ensuring all areas are clean, tidy and ready for the start of each clinic

Manage doctors’ schedules

Booking and managing patient appointments and referrals

Answering the telephone and handling patient queries and requests

Ensuring patient confidentiality is maintained at all times

Sending and processing confidential patient correspondence & email management

Liaising with other hospitals, doctors and medical practices

Health fund and Medicare claim processing and billing of consultations

Scanning and uploading information into patient charts

Surgery applications and administration of theatre lists

Knowledge of WorkCover & third party providers

Ad hoc tasks as directed by the Practice Manager

Although we can accomodate an immediate start we are happy to wait for the right person.