Benefits & Culture:
• Excellent hourly rate of $41 p/hr + Super.
• Monday to Friday, 37.5 hrs per week
• ASAP start on a 6-month temporary assignment (possible ongoing work on offer)
• Darwin CBD location

About the company
As one of the largest employers in the NT, our client who supply the water, electricity generation and retail services across the region are currently seeking a professional and organised senior administrator to provide office support to the wider team.

About the Role:
We are seeking Customer Service Call Centre Officer's with 12 months minimum experience to join our client's high-volume utilities call centre on a 6-month temporary assignment commencing immediately. This role requires a high level of expertise and professionalism, with an immediate start and potential for ongoing opportunities.

Key Responsibilities:
Deliver Exceptional Customer Service: Provide top-notch customer service in a dynamic and fast-paced call centre environment, ensuring each customer interaction is positive and professional.
Efficiently Handle Enquiries: Address and resolve customer enquiries promptly and accurately, demonstrating a thorough understanding of the company's products and services.
Route Calls and Queries: Direct calls and queries to the appropriate teams or departments, ensuring a seamless customer experience and efficient resolution of issues.
Manage Correspondence: Handle email correspondence with customers, maintaining clear and professional communication. Perform various administrative tasks to support the call centre operations.

To be successful in this role, you must have:
• 12 month's minimum experience working in a high-volume call centre environment in Australia, with a proven track record of managing a large number of customer interactions effectively.
• Excellent verbal and written communication skills, with a clear and articulate phone manner that ensures customers feel heard and valued.
• Demonstrated ability to think on your feet and resolve issues efficiently, providing solutions that meet customer needs and enhance their experience.
• Strong computer skills and the ability to perform administrative tasks accurately and efficiently, supporting the overall operations of the call centre.
• A reliable and punctual work ethic, with the ability to adapt quickly to changes in a busy environment, ensuring consistent performance and customer satisfaction.
• A dedication to continuous improvement and professional development, with a focus on building a long-term career in customer service. Demonstrated ability to stay motivated and engaged over the long term, contributing to the overall success and stability of the call centre.
• Must be based in Darwin, ensuring familiarity with the community and the ability to provide relevant and personalised customer service.

To apply for this position please select the Apply Now button and submit your most recent resume.

***Only shortlisted candidates will be contacted***

PLEASE NOTE - To be considered for this position applicants must have the right to work in Australia. Only shortlisted applicants will be contacted.