Community Engagement & Support Officer – Epilepsy

Make a real difference in the lives of people and families impacted by epilepsy. 💜

📍 Location: Townsville | 🕒 Full Time – contract until Dec 26 | 💼 SCHADS Award Level 4

Are you passionate about empowering young people, improving mental health outcomes, and supporting individuals living with epilepsy to live well? Do you thrive in a diverse and dynamic role that blends project work, psychosocial support, and community education?

This full-time contract role sits within our dedicated Living Well Team (LWT) and blends two focus areas:

1. Leading youth-focused, co-designed activities that enhance mental wellbeing and service access

2. Providing high-quality, person-centred support to people impacted by epilepsy; including delivering education to people with lived experience and to community services

Join Epilepsy Queensland as a Community Engagement & Support Officer-Epilepsy and play a key role in delivering high-impact and innovative early intervention supports for people living with epilepsy.

The Details

Full time position until 30th December 2026, SCHADS Award Level 4

Available for immediate start

Flexibility required for some evening/weekend work and regional travel; occasional travel to Brisbane for induction/training.

Full time work from home arrangement - based in Townsville

Why Join Us?

At Epilepsy Queensland, we walk alongside the 50,000 Queenslanders living with or impacted by epilepsy, ensuring they have access to the support, understanding, and opportunities they deserve through comprehensive support, education and connection. To make that vision a reality, we are looking for an enthusiastic, passionate and outcomes-driven team member.

You’ll be part of a courageous and collaborative team, where your contribution truly matters.

What success looks like ✅

You’re known and trusted by young people, families and service partners as someone who listens, empowers, and delivers.

You create accessible, inclusive resources and programs that genuinely reflect the lived experience of epilepsy – especially for young people at higher risk of mental illness.

You help build a strong, collaborative ‘Epilepsy Smart’ local network that knows how to support the people we work alongside.

Your support helps individuals and families feel confident navigating their epilepsy journey, with practical tools, clear information, and real connection.

Your contribution is recognised and valued – not just by the people we support, but by your teammates, too. 💜

A day in the life…

🟣 Community Engagement Work

Engaging youth living with epilepsy, who have a comorbidity/higher risk of mental illness, to co-design and co-develop age-appropriate, early intervention and prevention resources aligned to enhanced mental health and wellbeing

Designing, developing, facilitating and evaluating best-practice engagement activities to enhance safety, access, outcomes and impacts, including peer support activities

Building an ‘Epilepsy Smart’ Network, through establishing a local collaborative network of community partners who are equipped to respond to diverse and complex needs of cohort, including through facilitating epilepsy education sessions and information

Establish and facilitate a Lived Experience Reference Group, with diverse stakeholder membership, to inform, guide, lead and evaluate project initiatives

Participate in the planning and delivery of client services (or team) community events and activities in Townsville and surrounding areas.

🔵 Epilepsy Advisor Responsibilities

Providing person-centred information, referral, and psycho-social support services to our customers to enable them to self-manage their condition – with a focus on health and wellbeing

Deliver epilepsy education for individuals and families, and deliver training to health, disability, and education organisations

Responding to incoming calls, e-mails, online enquiries, and requests, ensuring customer enquiries are responded to in line with EQ’s best practice model and timeframes, and using integrated IT solutions effectively

Liaising with service providers in the health, disability, and education sectors to identify opportunities to deliver EQ services that can improve health, support, and community connections for our customers

Development of Epilepsy Management Plans to a high standard

Supporting our customers to navigate the National Disability Insurance Scheme and the provision of our services under the Scheme

What you will bring 🧠

A relevant tertiary qualification and experience working in human services (with preference for work experience relating to youth) with a strong co-design practice framework

High-level skills and experience in delivering training and facilitating group-based health promotion education to diverse stakeholders – both in person and virtually

High-level communication, networking and interpersonal skills with an ability to develop and manage stakeholder relationships

Demonstrated knowledge, skills, and experience to apply a capacity-building approach to support people with complex needs to improve their quality of life

High-level project, organisational and time management skills, including the ability to manage a workload with competing priorities

Working knowledge, or the ability to rapidly acquire knowledge of epilepsy

Flexibility and availability to undertake work out of hours as required, including occasional travel and rostered training

Confident with technology use and an intermediate user of Microsoft Office and CRM systems (e.g. Dynamics)

Demonstrated high-level written skills that can be adapted to a range of audiences

Eligibility for NDIS Worker Screening clearance and criminal history checks

Current driver’s licence

Why Join Us?

At Epilepsy Queensland, you’ll work somewhere that’s as mission-driven as you are. Our team is united by our values and driven by impact – and we show up for each other every day. Whether it's helping someone feel more confident managing their epilepsy, or shaping how local services respond, you’ll see the difference your work makes. 💜

By being part of the Epilepsy Queensland Team you will experience;

A warm, supportive and values-driven culture that thrives on teamwork, purpose and progress.

A calendar full of exciting events, inspiring stories and connection opportunities that make a difference.

A team that values your ideas, celebrates your wins, and supports your growth.

The opportunity to be part of something bigger - and create lasting change in the lives of thousands.

Sound Like You?

If you’re energised by social impact, believe in the power of lived experience, and want to be part of a bold and supportive team — we want to meet you.

Put your best foot forward – create a compelling cover letter that tells us why you are the right fit this position. Your cover letter should be no more than two pages and should demonstrate how your experience aligns with the position.

For a confidential discussion, or to access a copy of the Success Profile, contact the hiring manager Leonie Hogarth, Head of Service Delivery on [email protected] or call 07 3435 5000. Epilepsy Queensland is committed to diversity and inclusion. We encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and people with disability or lived experience of epilepsy.

*Recruiters please note we will not outsource this hiring process, thank you.