About Veritas House

Veritas House is a vibrant, not-for-profit, community-based organisation with a specific focus on supporting vulnerable children, young people and their families.

About the role

In this pivotal role, you’ll support young people in achieving stable and sustainable tenancies through strengths-based case coordination, tenancy management, and proactive community engagement. You’ll be the key contact for housing partners and play a vital role in linking young people to essential supports, all while helping them build the skills to thrive independently.

Key Responsibilities:

Coordinate tenancy support for young people, including lease agreements, rental ledgers, property sourcing, and maintenance requests

Develop and review individual Tenant Support Plans and conduct strengths-based assessments and reassessments

Support young people to sustain tenancies by identifying risks early and implementing strategies to prevent housing breakdown

Deliver tenancy education programs such as Rent It Keep It

Act as the first point of contact for real estate agents and manage all community housing functions

Work collaboratively with caseworkers and other internal teams to support crisis interventions and tenancy sustainability

Build and maintain effective relationships with referral partners and housing providers.

Attend home visits and provide flexible support via face-to-face and virtual communication

Participate in interagency and service planning meetings to advocate for young people and promote Veritas services

Respond to tenancy risks, including attending emergency case meetings and facilitating difficult conversations with young people

Prepare reports, maintain accurate records, and ensure compliance with legislative and organisational policies

Stay informed on trends, legislation, and best practice in transitional and community housing

Contribute to WH&S reporting, audits, team meetings, and organisational development activities

Participate in the on-call roster and work flexible hours as needed

Some of the perks

If you work with us, you will enjoy:

Access to not-for-profit salary packaging options of up to $15,900 per year plus meals and entertainment benefits (Salary Packaging can lower your taxable income and help you pay less tax – a great benefit to working for a not-for-profit organisation!)

Option to buy a car via novated leasing

Additional paid leave once your probationary period is complete (what we call ‘Wellbeing Days’)

Discounted gym memberships

Discounted Health Insurance

Use of a company vehicle for all work related travel

Working for a passionate, locally based community organisation that values diversity in all its forms

Opportunity to develop your skills through training and experience, working within a trauma informed team

Individual and group professional supervision with our Clinical and Consultation Services team

Great career opportunities – the chance to move into different roles in different services, to experience “higher duties” when a more senior worker is on leave, to be coached and mentored by experienced senior workers.

If you believe you meet the selection criteria, find that our values resonate and you are passionate about our mission, we’d like to hear from you.

Selection Criteria

Essential Criteria:

Minimum Diploma in Community Services, Youth Work or a related field, with at least 2 years’ experience supporting vulnerable young people and families

Proven ability to build and maintain positive relationships with external stakeholders and referral partners

Strong teamwork, initiative, and the ability to manage competing priorities in a dynamic environment

Excellent communication, problem-solving, and negotiation skills, including in challenging situations

High-level time management, organisational and accurate record-keeping skills

Intermediate computer literacy and confidence using client management systems

Valid NSW Working with Children Check, driver’s licence, and Australian working rights

Desirable Criteria:

Existing networks with local referral partners and support services

Experience in case coordination, support planning, or tenancy support

Understanding of social housing systems and relevant legislation

Prior experience in government, not-for-profit or community-based organisations

All employment at Veritas House is subject to a clear Working with Children Check and a satisfactory National Police Check.

More information, including a copy of the roster can be found in the Information Package on our website: www.veritashouse.org.au

If you have any questions about the role, please send them to [email protected]

Applications close at 9.00 am on Thursday 31st July.