Position Summary

The primary responsibility of the Support Coordinator is to provide the coordination and implementation of supports in a participant’s plan, including informal, mainstream, community and funded supports. This role is responsible for building rapport with participants and to work creatively and resourcefully with participants in how they utilise their support budgets to achieve the identified goals.

The Support Coordinator will assist NDIS participants to:

1. Understand their plan
2. Identify and connect with services and providers to help them achieve their goals
3. Arrange assessments that may be required
4. Develop skills and build capacity to self-coordinate their supports.

Support Coordinators are key to achieving National Community Support Group’s mission and vision and delivering quality NDIS services, by genuinely working alongside people to achieve their goals and aspirations.

Other Duties

Fulfil other duties as required by management and other department personnel as requested/required.

Role Description

Key Result Area 1: Service Delivery

1. Provide varying levels of coordination support to NDIS participants and their families / carers where relevant to assist them to implement the supports in their plan

2. Develop a comprehensive knowledge of the range of support options, service providers and community networks available for people with disability, in order to support participants to make informed choices regarding their NDIS funded supports

3. Investigate suitable options for service users in the way of recreational, career orientation or accommodation options

4. Assess and choose a number of mainstream, community, informal and provider options that match with the participant’s goals

5. Negotiate services to be provided and their prices, develop service agreements and create service bookings with preferred providers

6. Arrange any assessments required to determine the nature and type of funding required (eg assessment to determine the type of complex

home modifications required)

7. Decide the budget for each support type and advise any relevant plan manager of the breakdown of funds

8. Liaise with any plan manager to establish the appropriate claim categories and attribute the correct amount of funds

9. Ensure that all service provision options are presented to participants in a clear, accurate and un-biased manner in order to support them to exercise choice and minimise any potential for conflicts of interest.

10. Strengthen and enhance the participant’s capacity to coordinate supports, self-direct and supports and participate in the community, including providing participants with assistance to:

a. resolve problems or issues that arise

b. understand their responsibilities under service agreements

c. change or end a service agreement

Key Result Area 2: Data Collection and Reporting

1. Meet electronic data collection requirements

2. Maintain program administrative requirements including the maintenance of timely and comprehensive case notes

3. Ensure that all documentation demonstrates that support coordination activities are carried out in such a way as to minimise conflict of interest

4. Monitor and record the use of support coordination hours

5. Provide internal reports to the Operations Manager as required

6. Prepare and submit reports to the National Disability Agency on progress and outcomes within the agreed reporting timeframes.

Key Result Area 3: Representation and Advocacy

1. Liaise and work with NDIA planners and Local Area Coordinators, health and other support providers as relevant to facilitate plan implementation

2. Attend network meetings and other related local forums or meetings

3. Actively network locally and regionally to raise awareness and knowledge of the National Community Support Group Support Coordination service.

Key Result Area 4: Quality Improvement and Evaluation

1. Meet occupational health and safety requirements

2. Ensure that relevant policies and procedures are followed

3. Participate in regular supervision activities

4. Identify training needs in consultation with Supervisor and attend professional development as deemed appropriate

5. Be aware of and compliant with relevant Quality Management System responsibilities

6. Participate in relevant evaluation activities

7. Be aware of National Community Support Group’s responsibilities to contribute to children’s safety and wellbeing and report any concerns about neglect or abuse to the operations manager and liaise with other statutory bodies such as justice, forensic supports, child, and family services, where necessary