Area51, Australia’s Largest Indoor Family Entertainment Centre is going through an exciting period of growth with future venues opening in 2025. We are seeking an experienced Venue/Café Manager to oversee the operations of our third venue in Redcliffe. Area 51 Redcliffe is a mix of soft play equipment, fantastic café offerings and party rooms.

This role will report directly to the Operations Manager. In this role you will contribute to the growth of our new venue whilst overseeing relevant business Operations going forward. You will propose and implement strategies to constantly improve customer satisfaction and your venue’s development.

The role will be responsible for the hiring, development and management of floor/ café staff. Previous hospitality management experience is highly desirable. This management role will ensure the team is trained whilst adhering to strict safety requirements. Applicant must be available to work weekends.

Main Duties & Responsibilities:

Operations:

Oversee all business operations
Effectively manage operating costs within budget
Analyse trends and provide solutions to issues
Develop and implement business strategies to ensure business success
Proven leadership and direction to our staff to ensure we maintain a high-performance team
Manage/operate fully functioning café
Oversee rostering requirements
Manage Workplace Health and Safety Policy and Legislation for the centre
Ensure stock levels are maintained
Human resources:

Hire and onboarding of new staff as required
Oversee staff activities and ensure staff comply with policies and procedures
Conflict resolution experience
Customer Service experience mandatory
Provide support to staff
As our ideal candidate, you will have:

Have experience in a similar role, fast paced hospitality/ entertainment industry
Strong understanding of business and financial management
Ability to manage a large flexible roster
Experience in people leadership and management including coaching, motivating, and development of staff
Understanding of basic HR principles and IR legislation
Strong OH&S knowledge
Great negotiating skills
High level of customer service

We are looking for a person who possesses the following attributes:

Leadership & Teamwork
Customer service focused
Hospitality/kitchen experience
Strong Interpersonal Skills
Professional approach
Ability to work under pressure
Organisational and time management skills
Excellent attention to detail
Confident Manner
Positive approach to change
Great communications skills, written and verbal
In addition to the attributes mentioned above, to be considered for this role you will require:

Right to work in Australia
Current Working with Children Blue Card, or the ability to obtain. Must be obtained prior to commencement of work
Current CPR / First Aid Certificate, or ability to obtain