Operations Co-ordinator – Holiday Park

At Ashmore Palms Holiday Village, we are a family-owned and operated, multi award-winning holiday village. The Village has been operating for 38 years, and we pride ourselves on our long-term loyal staff members, quality accommodation, excellent facilities, and beautiful exotic birds.

A position for an Operations Co-ordinator has recently become available within our family-operated business.

We are on the lookout for a proactive and people-focused Operations Co-ordinator who thrives in a dynamic environment. This is a hands-on role where you will be actively involved in the day-to-day operations of the Village. From guest reception to maintenance and housekeeping, you'll play a visible role in supporting and uplifting the teams, ensuring operations run seamlessly.

What We're Looking For

Excellent written and verbal communication skills with the ability to influence and negotiate effective outcomes

Experience in staff recruitment and training

Solid understanding of WH&S and HR responsibilities

2 to 3 years' experience in an Operations role, preferably in the tourism industry

High level of IT proficiency, including Microsoft Office and property management systems like NewBook (or similar reservation systems)

Outstanding attention to detail, time management, and ability to remain composed under pressure

Strong analytical and problem-solving skills, including emergency response planning

Positive attitude, resilience, and professional presentation

Passion for guest service and genuine care for team development

Current Australian Driver's Licence and unrestricted work rights in Australia

Certificate IV in Business Operations or equivalent qualification/experience

Must be able to obtain and maintain a National Police Check

Must be available to work occasional weekends and public holidays on a rotating roster

Current First Aid Certificate (or willingness to obtain)

Your Key Responsibilities Will Include

Managing and administering all regulatory compliance to ensure the business operates legally and ethically in line with relevant laws and regulations

Recruiting and interviewing new staff

Staff rostering and providing payroll support

Administering and preparing employment contracts and onboarding documentation

Maintaining and updating induction paperwork, training materials, and internal policies and procedures, and conducting all staff inductions

Assisting with core HR functions including investigations, disciplinary procedures, and terminations

Liaising with external HR advisors to obtain expert legal advice

Completing incident reports and liaising with WorkCover as required

Coaching and supporting supervisors to enhance team engagement, foster a strong workplace culture, and motivate staff to consistently exceed guest expectations

Assisting in the implementation of business strategies, operational plans, and special projects

Arranging and purchasing stationery, equipment, white goods, and inventory supplies for all departments, and resolving IT and office equipment issues

Maintaining an asset register for white goods and other electrical equipment

Liaising with the Maintenance Supervisor and other departments to engage contractors as required