Scheduling Coordinator
Fire Systems Australia

About Fire Systems Australia

We’re a growing, locally owned fire protection business providing high-quality field services to valued clients. Known for our customer-first approach, professionalism and reliability, we’re proud to uphold high standards in everything we do.

We’re now on the lookout for a proactive and organised Scheduling Coordinator to join our friendly and dedicated team.

About the Role

This is a key role that keeps our field operations running smoothly. You’ll be responsible for coordinating technician schedules, liaising with clients and suppliers, and ensuring that all jobs are completed on time, within budget and to a high standard.

If you thrive in a fast-paced environment where every day brings variety and you enjoy working with people, this could be your perfect fit.

Key Responsibilities

Schedule daily and future jobs for field technicians

Optimise job runs to minimise travel and downtime

Liaise with clients, suppliers and contractors to support service delivery

Maintain accurate job records in our Uptick system

Prepare and send job-related documentation (e.g. SWMS, reports)

Be the first point of contact for client enquiries and service updates

Manage stock orders and availability for on-site jobs

Monitor job progress and support on-time, on-budget completion

Promote and adhere to WHS procedures

About You

We’re looking for someone who is:

Experienced in scheduling, dispatch or coordination (ideally in a trades/services environment)

Professional, calm and confident on the phone

Highly organised with great attention to detail

A team player who enjoys supporting others and improving processes

Tech-savvy and comfortable using scheduling software (experience with Uptick is a bonus)

Capable of juggling multiple priorities with ease

A great communicator – written and verbal

Someone who takes pride and ownership in their work

What We Offer

Supportive, down-to-earth team culture

Variety, responsibility, and opportunities to shape the role

Close access to leadership with real impact in a growing business

Role stability and the chance to grow with us

Performance Indicators

Technician utilisation and schedule efficiency

Client satisfaction and response times

Field team satisfaction and coordination effectiveness

How to Apply

If you're an organised, solutions-focused professional who thrives in a people-focused environment — we’d love to hear from you.

Click APPLY now and upload your resume with a brief cover letter outlining your interest in the role.