Business Purpose

Hopscotch OT provides paediatric occupational therapy services to children and their families. We are a well-established business located in Hampton and provide outreach services in Bayside and Kingston.

Position Purpose

As our Practice Manager, you will be responsible for overseeing the daily operations of the clinic, ensuring compliance, offering exceptional service to our clients, while supporting our clinicians and leading our administrative team with professionalism and care.

Duties & Responsibilities

Oversee and manage day to day clinic operations.

Lead and support administrative staff and manage allocation of tasks.

Provide high quality customer service

Diary management: booking and rescheduling appointments and waitlist management.

Invoicing: processing payments and rebates, dent collection.

Reconciling payments and expenses.

Prepare weekly billable reports for clinicians and proactively fill vacant places in the diary.

Work on strategic growth of the practice, including marketing and promotion of services.

Contribute to creating and reviewing policies and procedures

Coordinate with the clinic owner and practitioners to implement efficient clinic processes and improvements.

Handle and store client information in line with privacy and confidentiality requirements.

Ensure up to date knowledge of relevant funding requirements (NDIS/ medicare) and inform staff accordingly.

Liaising with referrers.

Office housekeeping: replenishing stock, cleaning, tidying.

Maintain a safe and clean working environment by complying with policies, procedures and regulations.

Selection Criteria

Previous experience in practice management or allied health administration

Strong leadership, problem solving and organizational skills

Exceptional verbal and written communication skills.

High level of computer literacy, with the ability to learn new software quickly. Previous experience with Cliniko and Xero preferred.

Previous allied health experience is desirable (knowledge of NDIS, HICAPS, Medicare)

Ability to manage competing priorities in a fast-paced environment

Exceptional customer service skills

Motivated individual with the ability to work autonomously and as part of a team

Performance review

Staff performance is reviewed at the completion of the 3 month induction period and yearly thereafter. Feedback is provided on key performance indicators each month.

Qualification & Other Requirements

Working With Children Check

Police Check

There are physical requirements of this role e.g. standing, lifting weights of various amounts, bending/squatting, going up and down stairs, walking and driving.