About us

ValleyCare Eye Doctors is an established eye specialist clinic located in Traralgon. Our team is committed to providing the local community with excellent eye specialist service and surgery. We are looking for a Practice Manager to join the existing team.

The successful applicant will work collaboratively with a small team of administration support staff, clinical support staff and the practice owner. The practice owner values the practice manager's input and encourages open communication, feedback and ideas on ways the clinic can continue to, and improve on, achieving positive patient outcomes.

Six doctors visit the clinic on a monthly rotational basis, usually consulting one at a time.

The Role

We are seeking a permanent part time/fulltime Practice Manager working 4-5 days a week. The applicant is committed and passionate about health care in the regional area. Character traits of empathy and integrity is essential in leading the team, serving the patients and fostering working relationships with external parties.

Our clinic uses multiple electronic software for our daily work, including electronic patient records (Zedmed), electronic staff rostering system, and electronic bookkeeping (Xero). The applicant is required to be able to learn new computer systems and be comfortable in their everyday use.

The successful applicant is self-motivated to gain understanding and skills in various systems the clinic uses, including medical reception duties and account reconciliation. The role requires attention to detail, completing tasks such as patient/hospital billings, payroll and staff rostering. The applicant is expected to be a working member of the team, with the flexibility to learn and cover different roles in the clinic as required. To have the flexibility to cover for leave periods occasionally is highly favoured.

Duties

Practice management duties:

Doctors and support staff roster

Problem solving on issues arising from the running of the clinic

Account reconciliation, payable and receivable

Liaising with external parties

Receptionist duties when required:

Greet our patients in a friendly, courteous and professional manner

Prepare and settle patient accounts

Schedule patient appointments by phone and in person

Liaising with Medicare, Vet Affairs and Private Health funds regarding patient accounts

Manage multiple tasks and incoming enquiries simultaneously

Secretarial duties when required:

Data entry with a high level of precision and accuracy

Scanning of paper-based letters and correspondence

Emailing correspondence

Ordering stationery

About you

Be a self-motivated person to acquire new knowledge and skills

Applied practical computer skills

A holistic mindset, the ability to see the bigger picture and understand the interconnectivity of tasks

Resourceful, efficient and seek to constantly improve procedures

Excellent organisational skills with an attention to detail

Be flexible with your tasks from day to day, including covering shifts and leave periods

Friendly and approachable

Clear and precise communication with proficient English language skills

Ability to work unsupervised

Demonstrate or learn medical terminology

Advanced proficiency in Microsoft Office Suite and demonstrated experience with medical practice management software

Knowledge of Medicare billing procedures and compliance requirements

What we will offer to you

Stable and supportive environment

Friendly workplace culture

Interesting and varied tasks

Flexible work arrangements

Working closely with a team of friendly and highly trained medical professionals who care about patient outcomes and satisfaction

Commitment to ongoing training, education and professional development

If the opportunity for this role matches your desire to join a busy practice with growth potential, please apply through Seek, including two relevant referees in your CV. We look forward to hearing from you!