About Us:

With 2024 sales and revenues of $64.8 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.

Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and providing financing and related services through our Financial Products segment.

About The Opportunity:

Caterpillar is currently seeking the expertise of a Product Support Service Engineer to join the team. This position is ideally to be located in Brisbane, Australia.

Reporting to the Product Support Manager, this position is responsible for monitoring the overall performance of products to reduce warranty costs and to meet needs of customers worldwide for a generally smaller or more specific product line in a Division. You will identify problems, investigate causes and establish priorities for resolution.

Job Duties/Responsibilities:

Defines problem in terms of observed symptoms, researches available data, defines applications and conditions encountered, identifies root cause, works with dealers and technical staff to identify information needed, issues PIR (Product Improvement Request), develops plans for fixing problem including validation, and publishes corrective action.

Initiates action for product improvement through PIP/PSP warranty program preparation to address commercial/business impact of field problems. Initiates preparation and distribution of technical publications to identify problems, communicate resolutions and announce product improvements.

Provides input to NPI (New Product Introduction) team for the setting of serviceability, reliability and durability goals and pilot test program. Identifies number of pilot machines needed, dealer placement, rework needed at conclusion of pilot and assesses ready to ship.

Provides technical product support to dealer personnel, subsidiary service groups, marketing units, design engineers, technical information division, test and evaluation, etc.

Supports marketing units with technical guidance for managing customer problems with product deficiencies.

Supports design engineer activity by identifying market needs to be considered in new/changes to product.

Provides counsel to subsidiary plant service engineering/product quality on product problem maintenance.

Responds to dealer/customer and other Caterpillar employee questions regarding product performance.

Conducts dealer and customer visits to personally provide technical assistance on urgent field problems and for follow up purposes.

Basic Qualifications:

Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, Software Engineering or Electronics, Computer Science or equivalent technical experience.

Prior experience in field or service engineering, and product support related positions

Proven self-starter and problem solver, that demonstrates an appropriate sense of urgency

Strong ability to work with people from many different backgrounds and cultures, internally and externally, with the ability to collaborate and influence others

Top Candidates will have:

Excellent written and verbal communication skills

Strong mechanical aptitude, and product support experience

Experience working with and supporting engineering teams

Self motivated and organised

Highly skilled at multitasking and trouble shooting

Working with warranty and claims is ideal

Proficient in use of Microsoft Office

Well versed in IT, Cybersecurity

Ability to effectively communicate with technically and non-technically skilled mining customers and dealers alike

Process oriented

Additional Information

Travel: Up to 25%

This position requires the successful candidate to work full-time in our Brisbane office.

Employee Benefits:

Salary – We offer competitive remuneration package, including attractive bonus and share options.

Parental Leave – Generous parental leave policy and you can choose how you take your leave (full pay or half pay)

Diversity and Inclusion – At Caterpillar we are committed to diversity and inclusion, equal opportunity and equal outcome.

Discounts – We have staff discounts across health insurance, shopping, food, health & wellbeing and travel.

Global Presence – As Caterpillar is a global company, we have many career opportunities across the globe and have training and development opportunities.

How to Apply:

If you are looking for a challenging and rewarding career as part of the Caterpillar team, apply today via: www.caterpillar.com/careers by attaching a copy of your resume.

Application close 17th July 2025