Your Organisation

A global provider of engineering and maintenance services, this organisation is recognised for its expertise and delivering high-quality solutions worldwide for over a century. With a global presence and a passion for precision, they offer hands-on experience with cutting-edge technology, the opportunity to foster relationships with highly reputable customers, recognition for effort, and potential for growth within your position.

Due to internal promotion, they are seeking an exceptional Customer Service Manager come onboard and add value to both internal and external customers.

Your Role

Reporting to the Manager of Customer Service, you will play a pivotal role, liaising with internal engineers, the quality team, sales team, workshop and external customers to deliver top-tier service.

You will have a unique opportunity to play an integral role in maintaining and enhancing the company's relationships with customers whilst coordinating the logistics of engine overhaul and repair, managing customer requests, and guiding technical and administrative processes.

Key responsibilities.

• Overseeing the complete lifecycle of engine service, from induction to completion, ensuring customer satisfaction
• Maintain strong relationships with customers and internal departments, ensuring seamless communication and service delivery
• Collaborate with your team of Customer Service Representatives and Administrators to deliver to customer SLAs and overall organisational goals
• Providing expert guidance on estimates, sales forecasting and invoices
• Sharing expertise in technical matters relating to Pratt & Whitney engines

Your Profile

With your passion for customer service, you will have proven experience within a team environment managing internal and external relationships to deliver excellence.

Your strong interpersonal communication skills, financial acumen, technical aptitude and extensive experience within the engineering/manufacturing or aerospace industry will see you excel in this role. This will allow you to grow within a respected company in the aerospace industry while making a tangible impact on customer relations and operational success.

Apply Now

This is a fantastic opportunity for an individual looking to combine their technical knowledge and exceptional interpersonal skills to contribute your expertise to a high-performing organisation.

Learn more about Woodforde Group and how we can help you:
https://woodfordegroup.com.au/

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Woodforde Group is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

All employment is decided on the basis of qualifications, experience, merit and business needs. We encourage people of all ages, backgrounds, orientations and walks of life to apply and feel comfortable in their own skin.