Customer Support & Admin Assistant
The Moissanite Company
Posted 5 days ago
About TMC Fine Jewellers
At TMC Fine Jewellers, we craft more than just rings. We create symbols of love that last a lifetime. Our bespoke, ethical engagement and wedding rings are chosen by thousands of couples across Australia, and the experience we deliver is just as meaningful as the jewellery itself.
We’re now seeking a Customer Support & Admin Assistant to join our Head Office team in New Farm. This is a true entry-level opportunity ideal for someone who is confident, organised, and passionate about delivering an exceptional first impression.
About the Role
As a Customer Experience Assistant, you’ll be one of the first points of contact for customers reaching out to us. From phone calls and DMs to admin support, your role is to ensure enquiries are directed quickly and thoughtfully - while providing a warm, polished experience every step of the way.
Key Responsibilities
• Answer incoming phone calls and direct to the appropriate department
• Monitor and respond to DMs across Instagram, TikTok and Facebook
• Assist with order updates including tracking information and ring sizer dispatch
• Maintain internal records and customer details with accuracy
• Support the Customer Service and Dispatch teams with ad hoc admin tasks
• Uphold our commitment to timely, thoughtful, and professional communication
You’ll Love This Role If You…
• Are organised, articulate and love helping people
• Communicate clearly and professionally both in writing and over the phone
• Have high attention to detail and a positive, can-do attitude
• Are comfortable using tech and learning new systems quickly
• Are looking to step into the luxury ecommerce or retail space
Working with TMC
• Based at our Head Office in New Farm
• Monday to Friday, 8:00am–4:00pm
• Full training provided, with opportunities to grow within the business
• Join a passionate, close-knit team with regular events and team perks
TMC Fine Jewellers is an equal opportunity employer. We welcome applicants from all backgrounds, and believe diversity strengthens the experience we deliver.
About The Moissanite Company
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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