Customer Service Administrator
Full-Time | Based in Sunnybank Hills QLD
Supportive Team | Growing Business | Stable Role | $65K–$70K + Super

About Us

VEXEL is a proudly Australian-owned packaging company based in Brisbane. Since 2002, we’ve been supplying high-quality flexible and sustainable packaging products to businesses across Australia. Our customers span industries like warehousing, manufacturing, food production, and wholesale distribution.

We’re a practical, people-focused business that values long-term relationships—both with customers and staff. Most of our team have been with us for several years.

As we continue to grow in both product range and volume, we’re investing in better systems, smarter processes, and the right people to help take our service to the next level.

About the Role

We’re looking for a capable and organised Customer Service professional to join our head office team in Sunnybank Hills. This is a full-time, in-office role working closely with our national customer base and internal departments.

You’ll be the first point of contact for customer enquiries, process sales orders using our ERP system, and provide admin support to both the sales and accounts teams. It’s a fast-paced role with a lot of moving parts, so strong attention to detail and the ability to manage competing priorities is key.

This is not a call centre role. You’ll be working with a small, experienced team and handling long-term B2B relationships—not just one-off transactions.

Key Responsibilities
• Respond to customer enquiries via phone and email in a timely, professional manner
• Process sales orders accurately using our ERP system (Epicor)
• Assist the sales team with quotes, stock availability, and delivery updates
• Follow up with procurement and warehouse teams on orders and inventory
• Provide admin support to the finance team with invoicing and documentation
• Maintain accurate customer records, order histories, and internal notes
• General admin tasks as needed—pitching in across the team where required

What We’re Looking For
• Experience in customer service, sales support, or admin—ideally B2B
• Strong written and verbal communication skills
• Excellent attention to detail and time management
• Calm, organised approach to handling multiple priorities
• Proficiency in Microsoft Office (particularly Outlook and Excel)
• ERP system experience preferred (Epicor ideal but not essential)
• A reliable, proactive team player who takes ownership of their work

What We Offer
• A stable, full-time position with a well-established Australian business
• Supportive, down-to-earth team culture
• Standard Monday to Friday hours—no weekend or shift work
• On-site parking and easy access to local shops and services
• Structured onboarding and training on our products and systems
• Opportunities to take on more responsibility over time
• A business that listens, adapts, and backs its people for the long term

How to Apply

Click "Apply" to submit your resume and a short cover letter. Let us know a little about your experience and why you’re interested in joining the team at VEXEL.

We’re looking for someone who takes pride in their work and wants to be part of something stable and growing. If that sounds like you, we’d love to hear from you.