The Sales Support Agent will play a crucial role in delivering exceptional customer experiences to our key corporate partnership clients, particularly those dealing with the sensitive matter of funerals. This role requires a combination of empathy, strong organisational skills, and a commitment to providing VIP-level service.

Key Responsibilities

• Build and maintain strong relationships with key corporate partnership clients.
• Provide personalised support and assistance throughout the entire funeral process.
• Ensure a seamless and compassionate experience for clients during a difficult time.

• Efficiently process and fulfill funeral orders, ensuring accuracy and timely delivery.
• Coordinate with internal teams to ensure a smooth client experience.

• Respond promptly to client inquiries and concerns, addressing them with empathy and professionalism.
• Resolve issues and complaints in a timely and satisfactory manner.

• Maintain accurate records and documentation related to client interactions and orders.
• Assist with data entry and reporting as needed.

• Client Relationship Management:
• Order Processing and Fulfillment:
• Customer Service:
• Administrative Tasks:

Required Skills and Qualifications

• Excellent communication and interpersonal skills.
• Strong empathy and understanding of the sensitive nature of funeral floral arrangements.
• Strong organisational and time management skills.
• Ability to work independently and as part of a team.
• Proficiency in relevant computer software (eg. Google, MS Office)
• Previous experience in customer service or sales is preferred.

Additional Considerations

• The Sales Support Agent will need to be flexible and adaptable to handle varying workloads and deadlines.
• A professional and courteous demeanor is essential.
• The ability to maintain confidentiality is crucial.

By effectively fulfilling these responsibilities, the Sales Support Agent will contribute significantly to the success of our corporate partnerships and ensure that our clients receive the highest level of service during a challenging time.