The Sales Support Officer will play a key role in supporting the Sales Team in achieving business objectives through the provision of high-level administrative support, customer coordination, quote generation, and process management. This position ensures the sales team is equipped to perform at its highest capability and that customer expectations are met with efficiency and professionalism.

Key Responsibilities

Provide day-to-day administrative and operational support to the Sales Team.

Prepare and process customer quotes and proposals in a timely and accurate manner.

Coordinate customer orders from initial enquiry through to delivery and post-sale follow-up.

Maintain and update customer records in the CRM system (e.g. HubSpot, Salesforce, or equivalent).

Assist in preparing tender documentation and submissions.

Manage incoming calls and emails, triaging and directing enquiries as appropriate.

Liaise with internal departments (Engineering, Operations, Finance) to ensure seamless handover of new orders.

Track sales orders and ensure timely communication with customers regarding progress and delivery schedules.

Support in generating reports, presentations, and data analysis for the Sales Team.

Assist in the coordination and preparation of trade shows, demos, and client meetings as required.

Key Relationships

Internal:

Sales Team

Operations and Logistics

Engineering and Technical Teams

Marketing

Finance and Administration

External:

Customers

Channel Partners

Suppliers and Service Providers