Position Available For immediate start

About Symbio
Founded in Queensland in 1975, Symbio is a proudly Australian manufacturer of innovative cleaning chemicals and hygiene systems, with locations across Australia. For over 45 years, we’ve combined advanced technology and a strong focus on research and development to deliver high-performance cleaning solutions for a wide range of industries.

Our reputation as a trusted industry leader is built on product excellence, environmental responsibility, and outstanding customer care. We pride ourselves on long-term partnerships and personalised service, creating cleaner, healthier spaces for businesses and communities nationwide.

The Role

Symbio Australia is seeking a dynamic and motivated Sales Support Administrator to join our high-performing team based at our Willawong office and warehouse. In this pivotal role, you will support the sales team and help drive outstanding customer experiences through exceptional organisation, attention to detail, and proactive problem-solving.

You’ll thrive working both independently and as part of a supportive team, playing a key role in maintaining strong customer relationships and ensuring smooth day-to-day operations.

Key Responsibilities

Sales Support: Provide product information, customer data, and administrative assistance to enable the sales team’s success.

Customer Relationship Management: Build and maintain positive relationships with customers, offer technical advice, and respond promptly to enquiries. Provide regular updates on order statuses and deliveries.

Order Documentation: Process all sales orders, invoices, and documentation accurately within the company’s CRM or ERP system.

Data Entry & Reporting: Maintain up-to-date customer records, track sales performance metrics, and prepare reports for management as needed.

Customer Issue Resolution: Assist in resolving customer complaints, discrepancies, or delivery issues professionally and efficiently.

Team Coordination: Act as a key link between the warehouse and sales teams, ensuring a smooth and coordinated workflow.

Sales Materials & Support: Assist in preparing and updating price lists, product sheets, and promotional materials as required.

General Administration: Support with additional day-to-day administrative tasks as required.

About You

To succeed in this role, you will have:

A positive, ‘can-do’ attitude with strong problem-solving skills.

Excellent organisational and time management skills to juggle multiple tasks and deadlines.

High-level communication and interpersonal skills, with a friendly and professional manner.

The ability to work well independently and collaboratively as part of a team.

Intermediate to advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Strong attention to detail to ensure accuracy in all order processing and documentation.

Ready to Join Us?

If you are a motivated individual who takes pride in providing excellent support and enjoys contributing to a collaborative team environment, we’d love to hear from you.

Apply now with your current resume and a brief cover letter outlining why you’d be a great fit for Symbio!