Guild Advisory Service Coordinator

The Edith Cowan University Student Guild is seeking a motivated and passionate individual to join our team as a Guild Advisory Service Coordinator. In this role, you will lead a team of Guild Advisory Officers, delivering vital advocacy and support services to our member students.

This is a part-time position, working four days per week across the Joondalup and Mount Lawley campuses, extending to the ECU City Campus in 2026. There may also be occasional travel to our Bunbury campus, subject to business requirements.

Applicants will have the opportunity to select their preferred ongoing working days; however, attendance on Wednesdays is essential.

About the Role
As the Guild Advisory Service Coordinator at Edith Cowan University (ECU) Student Guild, you will play a pivotal role in supervising the Guild Advisory Service. You will lead a team of Guild Advisory Officers to provide essential advocacy and support services to ECU Student Guild member students. Your responsibilities will include developing stakeholder relationships, participating in strategic development, and ensuring the well-being of students while upholding university policies and rules.

Key Responsibilities

Lead and supervise the Guild Advisory Service team

Participate in strategic development and prepare department reports

Develop policies, procedures, and promotional materials

Establish strong collaborative networks with internal and external stakeholders

Provide financial oversight and support to students engaging with the Guild Advisory Service

Conduct training for Guild Senators and offer appointment support to students

Support the department by meeting with students as needed to provide additional appointment support, including attending appeals and grievances and providing advice, guidance and referral in respect to academic and welfare matters.

Qualifications

Degree level qualification in a human/community services or advocacy based discipline and broad relevant experience of supervising employees who have working in human/community services or; an equivalent combination of relevant experience, and/or education and training.

Essential

Demonstrated experience supervising employees in an advocacy or human/community services environment.

Demonstrated experience liaising and developing relationships with stakeholders.

Demonstrated experience delivering advocacy services in a multi-cultural environment.

Demonstrated ability and experience in dealing with others sensitivities and confidentiality through developing and maintaining professional support based relationships.

Knowledge of relevant policies and regulations in higher education.

Collaborative mindset with a commitment to student well-being.

Well-developed verbal and written skills and ability to effectively adjust communication and listening styles to interact clearly and concisely at all levels across a diverse client base and professional contacts.

Demonstrated experience operating in a dynamic customer service environment.

Proven time management and organisational skills and ability to manage a high volume of tasks and competing priorities in a structured manner to ensure timeline adherence.

Ability to research, evaluate and submit continuous process improvement initiatives to align with changes in related services best practices.

Demonstrated experience and proficiency in using the MS Office Suite particularly – Outlook, Word, Excel and PowerPoint.

Desirable

Experience in advocating for individuals whether in a higher education setting or other similar environment.

Current C class driver’s licence.

Ability to attend the Guild's other Campus locations at Mount Lawley, ECU City and Bunbury as required

What we offer:

Additional 3% employer superannuation contribution on top of SGC rate

15 Personal/Carers Leave days (P/T pro-rata, accrued in accordance with ordinary hours worked)

2 Wellness Days per calendar year

Flexi-time & TOIL

Penalty rates for any time worked outside of 7am-7pm

Our values are at the heart of everything we do. We will always put our people first to ensure customer satisfaction and make a positive difference in our communities. The people who work for ECU Student Guild are at the centre of ensuring this through taking ownership of our roles and working collaboratively with those around us.

We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have equal access.

To apply click apply now and attach your resume and a cover letter addressing the essential criteria within the advertisement. (Applications that do not provide a cover letter specifically addressing the selection criteria will not be considered for shortlisting).

Applications will NOT be considered from those requiring VISA sponsorship.

Applications close 4pm, Friday 18th July. We reserve the right to commence shortlisting immediately and close early should a suitable candidate be appointed to the role.

Late applications will NOT be considered nor will applications submitted through any other unauthorised platform/email.

Previous applicants need not apply.