• Oversee and manage all aspects of service delivery to ensure the provision of high-quality, recovery-oriented support to people, families, and carers
• Part-time role (30.4 hours/week) until August 2026
• Base Salary from $119,093 (pro-rata) + Super 12% & Benefits
• Rockingham Location

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for more than 45 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

About the role

We are seeking a passionate and experienced Service Manager for a fixed-term, part-time (30.4 hours/week) opportunity. In this leadership role, you will oversee daily program operations across both the Step up Step down (SUSD) residential service and the Active recovery team (ART). You will manage service performance, and lead a multidisciplinary team to deliver high-quality, recovery-oriented mental health services to people living with psychosocial disabilities.

About the services

The step up Step Down (SUSD) service is a 10-bed, short-stay residential service supporting people with psychosocial disabilities to transition from acute hospital care or avoid hospital admissions through recovery-focused residential support.

The Active Recovery Team (ART) is a community-based, early intervention program providing intensive, recovery-oriented support for up to 90 days. Designed for individuals with complex needs and high hospital use, ART offers coordinated, flexible mental health and AOD treatment to improve engagement and maximise recovery outcomes.

Key responsibilities

• Lead and manage high-quality, individualised services for clients, families, and carers in accordance with the Model of Recovery-Oriented Practice.
• Coach, develop and supervise a high-performing team, to deliver client-centred outcomes and meet performance targets.
• Oversee the development and implementation of individual recovery plans, provide leadership in clinical care review meetings, and model best practice in mental health interventions.
• Manage budgets, reporting, and ensure compliance with policies and procedures.
• Build and maintain strong relationships with local services, clinical partners, community groups, and other stakeholders.

What you’ll bring

• Tertiary qualifications (minimum Certificate IV) in Mental Health, Psychology, Social Work, Occupational Therapy or other health-related field.
• Demonstrated leadership experience in mental health or community services.
• Proven ability to coach and supervise multidisciplinary teams and lead service delivery.
• Expertise in trauma-informed, recovery-oriented practice and evidence-based interventions.
• Excellent communication, stakeholder engagement, and organisational skills.

Benefits

• Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.)
• Option to access Meal and Entertainment allowance up to $2,650 p.a. via Salary Packaging.
• Access to our Employee Assistance Program (EAP), provided by Converge International, for you and your immediate family members.
• Fitness Passport - Access to our corporate health and fitness program, providing you and family with access to a wide choice of fitness facilities.

Interested?

To apply online visit Mind Careers - reference number 497985. Online applications must be submitted by 11pm Wednesday 6 August 2025. Please contact the person below for more information.

Pradeep Satya, General Manager - Western Australia Operations

[email protected]

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at [email protected]

Position Description

PD Service Manager (KSUSD) - 20250715.pdf

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, and NDIS Workers Screening Check.