THE NEXT STEP: Join a rapidly growing Australian MSP who is acquiring a number of its competitors. Significant Leadership opportunity to build and lead high-performing teams. Engage, influence, and align diverse stakeholders across technical and business domains.

We have a (Permanent) IT Operations Manager – Managed Services role available.

You will lead the delivery, optimisation, and continuous improvement of managed IT services across the client base.

You will be building the Managed Services team, ensuring scalable, high-performing service delivery operations, with a strong focus on ITIL-aligned processes, project management and execution, and customer satisfaction.

The ideal candidate will bring extensive experience in managed services environments, preferably within an IT services provider, MSP, or systems integrator.

Please Note: We can consider a Project Manager with MSP Experience to grow into this role.

Key Responsibilities:

• Managed Services Delivery & Oversight
• Process Improvement & Service Excellence
• Implementation of Managed Services Projects
• Client and Stakeholder Engagement
• Vendor & Toolset Management

Essential Skills & Experience:

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• Minimum of 5 years’ experience in IT Operations or Service Delivery or Project Management within a Managed Services Provider (MSP) or IT services organisation.
• Demonstrated experience with ITIL-aligned Service Management, including incident, problem, and change management.
• Excellent Stakeholder Engagement & Communication skills
• Project Management Experience with a focus on infrastructure, cloud, networks, security, and end-user computing
• Strong technical understanding of cloud platforms (AWS, Azure, or Google Cloud), networks, cybersecurity standards and practical implementations, and modern IT infrastructure.
• Demonstrated experience in project management execution for the delivery of IT or software projects, including Agile methodologies.
• System Engineering or Network Engineering background (Desirable)

Preferred:

• ITIL Foundation or higher (v4 preferred).
• PMP, PRINCE2, or other recognised project management certification.
• Experience working with service management platforms such as ServiceNow, ConnectWise, or Autotask.

This is a great opportunity - To apply, please submit your CV via the portal by clicking the APPLY NOW button below.

You can also contact Charlie directly at: [email protected]

Charlie Molino
0450 253 077
Northbridge IT Recruitment

For this and other opportunities please visit:
www.northbridgerecruitment.com/content/OpenVacancies