This newly established team’s purpose is to support the delivery of the strategic roadmap to consolidate and harmonise shared services operations and systems across the NSW public sector.

Involving the consolidation of ERP systems and processes, IT service and incident management and travel and expense management, the program will lead to a better employee experience and enable more efficient sector mobility. Additionally, common, streamlined and efficient processes will allow our people to better focus on our customers.

The Release and Environment Manager will lead and manage release management activities and processes within the Cluster to ensure release-related risks are mitigated and services are delivered in line with business expectations.

Key accountabilities

• Leads and manages the assessment, analysis, planning and design of release packages, including assessment of risk, to ensure the delivery of all key milestones and outcomes within scope, on time, and to meet or exceed expectations
• Plans and prioritises the release request portfolio and the ICT environment according to client demand and service provider capability, including determining the appropriate timing of releases, to ensure the portfolio of outsourced shared services and the integrity of the managed environment is effectively delivered
• Liaises with key business stakeholders and Service Providers on release scheduling and communication of progress to lead and facilitate effective service operations
• Verifies all requirements have been met for a change and/or release of a product or service into the service delivery network to ensure release processes and procedures are applied and organisational readiness to maintain operational continuity
• Identifies, evaluates and manages the adoption of appropriate release and deployment tools, techniques and processes, including automation, to drive long-term benefits and optimal service delivery
• Role Description Manager, Release and Environment 2
• Leads and monitors capability improvement initiatives
• Guides and monitors the incident process to ensures incidents are handled according to agreed procedures

If you feel you have the right experience to be successful in this role please Apply Now or contact Ryan on [email protected] for more information.