About OlympusTech

Olympus Technology Services is an Australian owned IT Services business headquartered in Parramatta with team members located in Canberra, Melbourne and Brisbane. We are a dynamic and rapidly growing business, focused on technical excellence and a deep understanding of our customers' needs. We have a team of highly skilled and experienced engineers and consultants that design, build and support key infrastructure solutions for our clients across industries including healthcare, manufacturing, utilities, education, government, construction, and transport.

About this role

We are seeking a skilled IT Service Transition Manager for a fixed 12-month contract. In this role, you will be responsible for planning, coordinating, and overseeing the transition of IT services from clients' in-house setups or vendors into our Managed Services operational support. This includes managing risks, resources, documentation, communications, and stakeholder engagement to ensure services are successfully transitioned without impacting business operations.

Your responsibilities will include managing transitions for infrastructure, applications, end-user services, or cloud-based solutions into OlympusTech Managed Services support model. Strong communication skills are critical in this position, as you will need to interact with key client stakeholders, vendors, and internal SPOCs and explain technical concepts clearly. A proactive approach to problem-solving will be invaluable as you support our team.

If you enjoy working in a dynamic environment and are passionate about technology, this is the perfect opportunity for you. Join us in playing a key role in keeping our systems running smoothly and our team productive.

Key responsibilities

Develop and maintain service transition plans, timelines, and governance frameworks

Engage with project teams, business/client stakeholders, service owners, and support functions to coordinate transition activities

Ensure support models, SLAs, knowledge articles, monitoring, and maintenance plans are in place

Oversee the creation and handover of support documentation, SOPs, and knowledge base content

Identify and manage service transition risks and issues through mitigation and escalation processes

Work closely with Change and Release Managers to align transition activities with clients' release cycles

Conduct post-transition reviews to assess the success of the transition and implement improvements into future transitions

Required skills & experience

Proven experience (6+ years) in IT Service Transition and Project Delivery, or IT Service Management

Strong understanding of ITIL framework, especially Service Transition and Service Operation

Experience managing transitions for infrastructure, applications, end-user services, or cloud-based solutions

Familiarity with CMDBs, ServiceNow, Remedy, ConnectWise, and monitoring tools

Excellent stakeholder communication, conflict resolution, and documentation skills

Strong project and time management capabilities

Preferred certifications: ITIL v4 or v3 Foundation (Intermediate or Expert preferred), PMP / PRINCE2 or equivalent project management certification

Place in the Business

Reporting to the Director - Strategic Accounts Services Manager, this role is part of the OlympusTech Professional Services Team.

You will work with other experienced and skilled technical team members to successfully deliver projects for our clients.

The Service Delivery Manager will work closely with you to assign you to projects and design activities. You will work with the relevant Project Managers and clients as required.

Other Details

After hours and weekend work may be required

All leave and entitlements as per statutory Australian laws

National Criminal History Check and Australian Working Rights checks are required