Keolis Downer is looking for an experienced leadership and management professional to join our team in a position of Operations Control and On Demand Manager within our Northern Beaches Operation based in Brookvale.

If you showcase strong leadership capabilities to drive forward business goals and motivate teams, we are looking for you to contribute to the success of Keolis Downer Northern Beaches in 2025 and into the future.

To learn more about this exciting opportunity to lead and become a part of our dynamic, collaborative, and enthusiastic team, please see further details below and consider applying today!

About the role:

To oversee and manage our Operations Control Centre (OCC) and On Demand transport services, ensuring high-quality, timely, and reliable service delivery across the Northern Beaches region.

To be eligible for this opportunity you will have:

Tertiary qualifications in management, transport logistics, or equivalent experience.

Minimum 5 years' experience in operational management within transport or logistics.

Proven leadership skills, particularly in managing diverse teams.

Strong interpersonal and communication skills, with demonstrated negotiation and stakeholder management capability.

Advanced analytical and problem-solving abilities, including handling emergency situations effectively.

Excellent proficiency with Microsoft Office and operational management systems.

Key Responsibilities:

Manage real-time operational activities for route services, BLine, and On Demand transport, ensuring compliance with contractual obligations.

Lead and develop the OCC and On Demand teams, providing effective coaching, motivation, and training.

Coordinate responses to operational incidents, service disruptions, accidents, and emergencies.

Oversee fleet management, ensuring optimal vehicle allocation, maintenance schedules, and compliance.

Liaise with internal and external stakeholders, including drivers, customers, community groups, and Transport for NSW.

Monitor operational trends and implement continuous improvement strategies to enhance service efficiency and customer satisfaction.

Ensure rigorous adherence to company policies, safety regulations, and statutory requirements.

What we offer you:

Retail Discounts: Access exclusive discounts at hundreds of retailers across over 9,000 locations in Australia through your mobile wallet.

Health and Wellbeing Programs We priorities work-life balance by offering flexible working arrangements, wellness programs, staff discounts, and Fitness Passport memberships for you and your family.

Collaborative Culture: Foster and lead supportive and dynamic team that values your contributions and offers opportunities for professional development both within KD Northern Beaches, KD Bus business units nationally and Keolis Downer across Australia and the Keolis Group internationally.

How to Apply?

If you are interested in this position, please click below to apply today! Applications close 13th June 2025.

For further information or any questions about your potential future with Keolis Downer Northern Beaches, please reach out to the KDNB Recruitment Team for further information via email to [email protected] or call us on 0460 659 949.