Medical Secretary / PA to Plastic Surgeon – Full Time Richmond, VIC | Flexible Hours + WFH Options | Supportive Team Environment

$35 to $43 p/hr + super + parking

An exceptional opportunity for an experienced Medical Secretary / Personal Assistant to join a respected and growing Plastic Surgery Practice in Richmond. This is a part-time position with the potential to extend – ideal for someone looking to thrive and work amongst a dedicated team in a patient-focused environment.

We endeavour to provide our patients with the highest quality medical care and highly value the contribution that an experienced candidate can bring — delivering exceptional care from the first point of contact and throughout the patient journey.

The current role is 26 hours / week working with one Specialist Plastic & Reconstructive Surgeon within a growing private practice. Additional opportunities will likely be available in the near future within the practice and potential growth in the role is a expected possibility.

To be successful in this role the ideal candidate will have:

Pride in being the face of our practice, naturally enjoy working with people with your professional, helping, and caring approach supporting our commitment to an excellent patient experience

Ability to work well in team environments and autonomously

A high level of organisational and communication skills

Experience with Gentu Medical software and Excel an advantage

Objectives:

General Duties:

The secretary -

Is required to have contact with the public, patients and other employees involving explanations of specific procedures of the practice;

Is accountable for the quality, quantity and timeliness of their own work;

Works within procedures that are well understood and documented;

May be required to supervise and co-ordinate the work of other employees;

Assists in covering reception when required;

Takes the initiative to market and develop the practice with guidance from the doctor;

Delegates duties to and supervises Administration support staff;

Prepares financial and practice management reports when required; and

Follows through with general Privacy Act requests.

Patient Duties:

Makes appointments in a timely and efficient manner;

Deals appropriately with all patient enquiries ensuring complete and prompt follow up;

Registers and bills patients for consulting;

Completes and enters into patient file all documentation required for each patient;

Prepares a patient quotation for medical/cosmetic procedures;

Prepares patients fully for their Surgical procedure including;

Completes all details for theatre bookings and anaesthetic and assistant staffing of theatre lists;

Orders and ensures delivery of implants/equipment for theatre lists;

Schedules post-operative appointments;

Imports clinical photography to patient file from photography database;

Bills theatre procedures using HICAPS/HIC Online/ECLIPSE;

Bills TAC/Workcover claims; and

Provides patient education.

Banking and Finance:

Prepares and balances banking;

Attends to timely banking of cash and cheques;

Reconciles daily EFTPOS

Reconciles Medicare/Health fund/TAC/Workcover payments;

Uses MYOB accounting software for staff wages/payroll/superannuation/practice expenses; and

Attends to end of month invoicing

Position Requirements:

Completion of VCE or equivalent, and previous experience in a medical receptionist/secretarial role.

Minimum Certificate III in Medical Administration or equivalent qualification.

Demonstrated high level of communication, teamwork and inter-personal skills.

Attention to detail, professional presentation and strong administrative skills.

Excellent computer literacy and working knowledge of MS Office Suite.

Knowledge and experience in using specialist practice management software; preferably Gentu software.

What’s in it for you?

Richmond location

Onsite secured parking

Career growth

Supportive, welcoming & friendly workplace with training provided

This is a fantastic opportunity for a motivated person to develop their career within an outstanding forward-thinking medical practice. We invite you to send your resume along with a cover letter which summarises your experience and reason for applying.