Overview

About Us:

TSA Outdoors is a family-owned and operated wholesale & distribution company, proudly serving Australia's outdoor and optical community for nearly 60 years. As we continue to grow, we're looking for a dedicated team member to join our head office team in Brookvale, NSW. Here, you’ll find a supportive environment that values teamwork, integrity, and service excellence.

This role plays a key part in our customer service, sales, and administration team. You’ll be one of the first points of contact for many, handling essential administrative tasks and supporting our sales staff both in-house and remotely. From managing the company mailboxes to addressing customer inquiries and coordinating calls, you’ll contribute to our commitment to outstanding service. This is a dynamic role that requires attention to detail, strong time management skills, and the ability to thrive in a fast-paced environment. Extensive training will be provided on all company procedures.

What We Offer:

· A convenient location with access to public transport.

· Attractive salary with annual reviews.

· Comprehensive training and development support.

· Opportunities for growth within the company.

· A long-term role at a leading family-owned company.

· Fresh coffee and a welcoming, family-like company culture.

Role Responsibilities:

· Greet visitors with a warm, professional presence, offering a welcoming first impression.

· Handle incoming calls and emails, ensuring timely and courteous responses.

· Process customer orders, credits, returns, and invoices.

· Organize and manage the reception area, maintaining a clean and orderly environment.

· Coordinate mail and deliveries, manage office supplies, and support with general office duties.

· Assist team members with various administrative tasks, contributing to our collaborative team spirit.

Key Selection Criteria:

· The successful candidate must pass an NSW police background check.

· Australian citizenship or permanent residency is required.

Qualifications:

· Excellent written and verbal communication skills.

· Strong computer literacy and familiarity with Microsoft Office Suite (Word, Excel, Outlook).

· Ability to multitask and prioritize tasks effectively.

· A positive, flexible attitude, with self-motivation and a friendly attitude.

· Prior experience in a receptionist or office administration role is preferred but not essential.

· Ideally located within a reasonable commuting distance to Brookvale, NSW