Are you an organised, customer-focused professional with a passion for providing top-notch sales and administrative support? Join the team at Holyoake by Price, where you'll play a crucial role in supporting sales operations and enhancing customer satisfaction!

ABOUT THE BUSINESS

Holyoake by Price is Australia's leading manufacturer and supplier of air diffusion and HVAC products to the construction market. With over 60 years of experience, Holyoake is a privately owned company with family traditions and a strong commitment to people and culture. Holyoake by Price has offices across Australia and New Zealand and our partner company Price Industries has offices across the US and Canada. This fast-paced environment built on a commitment to quality and customer service is ideally suited to those who want to excel at professionalism whilst enjoying what they do.

THE OPPORTUNITY

As an Internal Sales & Administration Support person, you will work closely with both customers and the internal sales team, handling inquiries, processing orders, and managing essential sales and administrative tasks. You’ll be instrumental in keeping our sales process running smoothly while ensuring customers receive exceptional service.

You will have the opportunity to work with professionals across a diverse portfolio of projects and will develop your sales and customer service abilities within a supportive & passionate work environment.

KEY RESPONSIBILITIES

• Customer Inquiry Management: Respond to inbound customer inquiries via phone, email, or in person, providing product information and recommendations based on HVAC system needs.
• Quotations & Order Processing: Prepare and follow up on sales quotations, enter orders into the system, and ensure accurate and timely processing.
• Sales Support: Collaborate with the external sales team by providing necessary product information, customer data, and administrative support to facilitate successful sales efforts.
• Customer Relationship Management: Build and maintain relationships with customers, offering technical advice and addressing their needs promptly. Provide regular updates on order statuses and deliveries.
• Order Documentation: Ensure all sales orders, invoices, and documentation are processed accurately in the company’s CRM or ERP system.
• Inventory Management Support: Coordinate with the inventory and procurement team to track stock levels, ensure product availability, and communicate lead times to customers and the sales team.
• Data Entry & Reporting: Maintain up-to-date customer records, track sales performance metrics, and generate sales reports as needed for management.
• Invoicing & Payment: Assist with generating and sending invoices to customers and follow up on payments when necessary.
• Filing & Record Keeping: Organize and maintain sales-related paperwork, ensuring it is properly filed for easy access by the team.
• Customer Issues Resolution: Assist in resolving any customer complaints, discrepancies, or issues related to orders, invoicing, or product delivery.

QUALIFICATIONS

• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and experience with CRM/ERP systems.
• Basic understanding of HVAC products, systems, or technical specifications is highly desirable.

• Excellent organizational and multitasking skills with strong attention to detail.
• Strong communication skills, both written and verbal.
• Ability to work independently and in a team environment.
• A customer-focused mindset with a strong problem-solving ability.

• Education: High school diploma or equivalent.
• Experience: 2+ years of experience in sales support, administration, or customer service, ideally in the HVAC industry or a related technical field.
• Technical Skills:
• Soft Skills:

KEY COMPETENCIES

• Customer-Focused: Ability to understand customer needs and provide responsive support.
• Time Management: Efficiently manage multiple tasks and deadlines in a dynamic environment.
• Detail-Oriented: Ensure accuracy in order processing, documentation, and record-keeping.
• Team Player: Collaborate effectively with the sales team, inventory team, and other departments.

BENEFITS

• On job training.
• Potential for advancement for the right person.
• Close to public transport.
• Pay commensurate with experience.

If you think you would be a good fit for this role, click the “Apply Now” button.

PLEASE NO RECRUITMENT AGENCY APPLICATIONS OR REQUESTS WILL BE CONSIDERED. ALL APPLICATIONS MUST BE DIRECT.