Permanent Part-Time | 31.5 hours per week | Richmond VIC
Above Award Wages + Negotiable Car Parking | Join a Leading Specialist Surgical Clinic

Melbourne Hand Surgery is seeking an experienced and motivated Medical Administrator / Secretary to join our innovative private clinic in Richmond. This is a permanent part-time role rostered across Monday to Thursday (31.5 hours per week).

We are a forward-thinking specialist surgical practice providing world-class care in hand surgery, plastic surgery, and infant ear molding, with on-site hand therapy services.

Why Join Us?

✨ Protocol-driven and technology-supported work flow

🚗 Negotiable car parking as part of your package

🤝 Work alongside a supportive, passionate team

👶 See a wide variety of people – from newborn infants to elderly patients

🏥 Enjoy working in a purpose-built, patient-focused environment

About the Role

You will provide high-quality reception and secretarial support to Dr Jill Tomlinson, Specialist Hand and Plastic Surgeon. Your role is critical to ensuring a smooth, compassionate experience for every patient — and supporting our clinical team in delivering exceptional care.

Rostered hours:

Monday: 9:00am – 4:00pm

Tuesday: 8:30am – 6:00pm

Wednesday: 9:00am – 5:00pm

Thursday: 8:30am – 5:00pm

Key Responsibilities

Manage patient appointments and theatre scheduling

Provide administrative and personal assistant support to Dr Tomlinson

Handle incoming calls, emails and voicemails with professionalism

Prepare and send medical correspondence using Genie software

Greet and liaise with patients and families with empathy

Manage billing, receipting and financial consent processes

Maintain medical supplies, clerical stock, and IT systems

Uphold confidentiality and quality standards in all aspects of work

What You’ll Bring

Strong communication and interpersonal skills

Excellent organisation and time management

Ability to work independently and as part of a small team

Proficiency with medical software (Genie, HotDoc and Medical Billing experience not required)

A proactive, problem-solving attitude

Join a Practice That Values Excellence, Compassion and Teamwork

If you’re ready to make a real difference in a dynamic and rewarding medical environment, we’d love to hear from you.

📧 Apply now with your resume and a brief cover letter outlining your suitability.