About the business

We are looking for a Senior Medical Receptionist and Administrator to join the team at Retinology Institute, a highly regarded ophthalmology practice.

Our commitment is to deliver an exceptional experience and standard of care to our patients and their families. We value and respect our team, recognising that their contributions are essential to the success and continued growth of our practice.

About the role

This is an exciting opportunity for a senior-level medical administrator who enjoys variety, ownership, and meaningful patient interaction.

You will be the first point of contact for patients and their families, so professionalism, warmth, and a calm presence are essential. You’ll also play a vital behind-the-scenes role, assisting with surgery coordination, managing referrals, marketing and supporting the Director and Practice Manager.

We’re a small and close-knit team, and we’re looking for someone who is down-to-earth, easy to work with, and thrives in a collaborative environment. (Brownie points for a good sense of humor!)

Key responsibilities include:

Welcoming and discharging patients in a friendly and timely manner

Managing a busy telephone switchboard and triaging patients appropriately

Coordinating complex appointments and managing doctors’ diaries

Booking and confirming surgeries, preparing theatre quotes, and liaising with hospitals

Billing and receipting for consultations and inpatient/surgical procedures

Managing Medicare, DVA, Health Fund, WorkCover, and TAC claims (including Eclipse and EasyClaim)

Following up outstanding accounts and supporting debt recovery

Preparing and running consulting clinics efficiently

Typing basic medical correspondence and maintaining patient records

General admin support to the Director and Practice Manager

Managing office supplies

Coordinating CPD events and supporting referrer engagement

Key Selection Criteria

Previous experience in a senior medical administration or receptionist role (specialist clinic preferred)

Professional attitude and presentation.

Positive team player that is able to work autonomously.

Exceptional telephone etiquette and customer service skills.

Able to multitask with excellent attention to detail and accuracy.

Strong time management skills and able to manage workload efficiently.

Proficient computer skills including the full Microsoft Office Suite.

Experience with VIP.net software would be an advantage.

Knowledge of Medicare, DVA, Health Funds, TAC, Workcover billing systems.

Experience liaising with hospitals and preparing surgical quotes and bookings.

What We’re Looking For

We’re seeking someone who not only meets the above criteria, but also brings a genuine, friendly, and team-oriented approach to their work. We are a small, respectful and professional team — and cultural fit is key.

Please include a cover letter telling us why you're the right fit for this role, and how your personality and values align with our team.

Other Details

Immediate start preferred

Salary will be negotiated based on experience and skill level

Must be flexible and available to work on a rotating roster, 20 to 30 hours per week. Immediate start.

Applying

To apply, please submit:

Your CV

A cover letter addressing the following:

Why do you want to work for Retinology Institute?

What does excellent customer service mean to you, and how do you apply this in your current or past role?

Why do you believe you’d be a great fit for our small and supportive team?

Please note: Applications without a cover letter will not be considered.

Click the Apply Now button to submit your application