About Our Company

Eastern Plastic Surgery is a group of dedicated and caring professionals specialising in plastic surgery and cosmetic services in Melbourne.

About The Role

We are seeking a highly experienced, independent, organised and enthusiastic professional with a passion for the Plastic/Cosmetic industry.

The applicant must have excellent presentation, communication and administrative skills with attention to detail. The ideal candidate will also have experience with surgical billings and health funds.

A minimum 2 years experience required.

Prior medical administrative experience and use of medical software. Preferred experience with Gentu software and Eclipse, however not essential.

$35 - $40 per hour + superannuation dependant on experience.

Full time: 38 hours per week. (No weekends!)

In this role you will be supported by our experienced team consisting of a practice manager, medical secretary, medical receptionist and nurses, who are focused on a creating a positive and supportive work environment.

Key Responsibilities

Reporting directly to four plastic surgeons
Supporting specialist consultants, occupational therapists and nurses during consulting.
Co-working with the medical receptionists.
Daily use of Gentu practice management software, Nookal and Simple Salon.
Ensuring the smooth running of consulting sessions including overseeing and managing medical appointments.
Processing patient accounts and surgical billing via Gentu Eclipse including liaising with health funds, Medicare, DVA, workcover and TAC.
Full management of theatre lists including surgical bookings, financial consent and patient quotes.
Organising WorkCover and TAC patient approvals for surgery and ongoing medical certificates under the guidance of the surgeon.
Liaising with practitioners, aged care, carers and hospital staff involved with patient care.
Responding to patient enquiries via email.
Reception duties including answering phones, making/confirming appointments, processing faxes/emails and the meet and greet of patients during consulting.
Maintaining patient confidentiality with the utmost discretion when dealing with patients and colleagues.
Showing compassion towards patients and families with the ability to resolve and reassure our patients throughout their journey.

Desirable Skills & Experience

Previous experience with Gentu practice management software and Eclipse would be beneficial. If not, training will be provided.
Proficient Mac computer skills.
Minimum of 2 years medical secretary experience. Specialist experience preferred.
A passion for the plastics and cosmetic industry with a desire to promote and maintain existing patient relationships.
A genuine desire to provide high quality service to the surgeons, patients and referrers.
Excellent organisational and time management skills with a positive attitude.
Strong written and verbal communication skills, with attention to detail.
Reliable and punctual with a flexible approach to working hours.
Works well independently and in a team.
Have Full Australian working rights