Be the Voice That Starts Every Pool Dream!

Are you a natural conversationalist who thrives on meaningful customer interactions? Join Australia's leading fibreglass pool company as our Sales Support & Client Experience Coordinator. You'll be the first voice customers hear and the person who transforms their initial enquiry into an exciting journey toward their dream backyard.

About the Role

You'll be our customers' first impression and the vital gatekeeper who ensures our Design Consultants meet with genuinely motivated, qualified prospects. Through genuine, consultative phone conversations, you'll understand each customer's unique needs, qualify their requirements, and create perfectly matched appointments for our design consultants. Your ability to build instant rapport and trust will directly support our sales team's success.

What You'll Do Daily

Lead Qualification Excellence

Conduct consultative phone conversations to understand customer needs, budgets, and timelines

Ask strategic questions that uncover genuine motivation and project feasibility

Qualify prospects on decision-making authority, budget alignment, and purchase timeline

Ensure optimal matching between customer requirements and our Design Consultants' expertise

Customer Experience Management

Be the welcoming, professional voice for all pool enquiries

Build instant rapport and trust with potential customers

Ensure every customer feels valued and excited about their pool journey

Sales Team Support

Provide detailed appointment briefings including customer research and qualification notes

Manage Design Consultant diaries for optimal appointment scheduling

Maintain comprehensive CRM records (ZOHO) and project management systems (BuilderTrend & Monday.com)

Lead Nurturing & Follow-up

Send professional appointment confirmations with preparation materials

Follow up on missed appointments and reschedule qualified prospects

Maintain engagement with prospects throughout their decision-making process

Re-engage dormant leads from our database to reactivate interest and assess current needs

Conduct periodic outreach campaigns to previous enquiries who may now be ready to proceed

Warranty & Technical Support (Established Pools)

Handle occasional equipment warranty calls for pools installed 6+ months ago

Listen carefully to customer issues and ask diagnostic questions

Guide customers through basic troubleshooting steps where possible

Coordinate manufacturer warranty claims for equipment when required

Schedule service technician callouts as needed

Maintain records of warranty issues and resolutions

What We're Looking For

Essential Requirements

✅ Exceptional Phone Skills - You genuinely enjoy building relationships through conversation
✅ Lead Qualification Experience - 2+ years in sales support, appointment setting, or consultative customer service
✅ Consultative Mindset - Natural ability to ask probing questions and uncover customer needs
✅ Sales Instincts - Can identify genuine prospects and prioritise accordingly
✅ Organisation Excellence - Seamlessly manage multiple leads and appointment coordination
✅ Technology Proficiency - Office 365, CRM systems, database management
✅ Professional Presentation - Embody our values of professionalism, warmth, and quality in every interaction

Desirable:

Certificate IV in Business Administration or Sales

Construction industry experience

Previous CRM experience

Understanding of consultation-based sales processes

Why This Role is Exceptional

Direct Business Impact

Your qualified leads directly drive our sales success

Performance bonus structure tied to successful pool sales from your leads

Be recognised as the foundation of our sales process

Professional Growth

Master the art of consultative conversation and customer psychology

Develop expertise in high-quality customer consultation across all market segments

Learn from experienced sales professionals

Clear pathway for career advancement within our sales team

Rewarding Work Environment

Every conversation is unique - from young families to luxury homeowners

High variety with consistent enquiry flow

Supportive team environment with proper training and resources

Work with Australia's most respected pool construction company

Compensation & Benefits

Competitive Package Including:

$65,000 base salary plus performance bonuses

Rewarding performance bonus structure based on KPI’s

Professional development opportunities

Supportive team environment with experienced mentors

Job security with an established, growing company

Recognition and rewards for exceptional performance

Our Ideal Candidate

You're someone who:

Loves phone conversations and building genuine connections

Thinks strategically about qualifying prospects and protecting sales team time

Takes pride in being the trusted voice of a premium brand

Enjoys variety - every caller has a different dream and story

Values quality over quantity - focusses on genuinely qualified leads

Thrives on results - gets satisfaction from contributing to sales success

Brings innovation - suggests improvements to systems and workflows, embracing technology to enhance efficiency

Company Values

Integrity - Honest, helpful conversations that serve customers' real needs
Professionalism - Excellence in every customer interaction
Client-focussed - Genuinely caring about each customer's unique situation
Respectful - Making every caller feel valued and heard
Team-minded - Supporting our Design Consultants with quality preparation

Ready to Make a Difference?

Location: Yallah, NSW
Hours: Monday to Friday, 9am – 5pm, Full-time
Start: Immediate

How to Apply

Click 'Apply Now' and include your current resume and a cover letter

We're looking for the right person who understands the strategic importance of lead qualification in sales success and is excited to make a real impact.

Narellan Pools

Where Every Pool Journey Begins With a Great Conversation

We are an equal opportunity employer committed to workplace diversity and inclusion.