Job Summary

We are looking for a highly organized and people-focused Construction Administrator – Client & Builder Liaison to join our growing team in Dural. In this essential support role, you will be responsible for maintaining our HubSpot CRM, coordinating with builders to ensure timely project delivery, and communicating effectively with clients throughout their construction journey. Your attention to detail, proactive approach, and ability to resolve issues will play a key role in driving both client satisfaction and overall project success.

Key Responsibilities

Maintain and regularly update all client and project data within HubSpot CRM.

Liaise with builders to ensure that construction milestones are met in line with agreed project timelines.

Track and follow up on builder progress, identifying and addressing any delays or required updates.

Proactively communicate with clients, providing timely updates and maintaining transparency throughout the construction process.

Log all correspondence and significant updates in HubSpot to ensure consistency and visibility across teams.

Manage client complaints in a calm, professional, and solutions-focused manner.

Support the Construction & Contracts Manager with documentation, reporting, and project tracking.

Perform a variety of general administrative duties to support the day-to-day operations of the construction team.

Required Skills & Qualifications

Proficiency in HubSpot CRM or similar customer relationship management platforms.

Strong organizational skills and keen attention to detail.

Excellent communication skills, both verbal and written.

Experience in construction administration, client liaison, or project coordination.

Ability to manage multiple tasks, deadlines, and stakeholders simultaneously.

Demonstrated professionalism and a client-first attitude when managing issues and complaints.

Preferred Qualifications

Experience in the residential construction or building industry.

Understanding of construction timelines, builder processes, and administrative workflows.

Prior experience working directly with builders, tradespeople, or property clients.