Join Our Team as our Customer Support Representative

We’re a band of rule-breakers and pioneers, committed to making the world a safer and more beautiful place – and having fun while we do it. O&M are the original pioneers of clean colour technology (CCT) and ammonia, PPD, resorcinol free haircare. We are creating a ‘clean luxury’ movement for the world, made with love right here in Australia. O&M is Made for Originals with original thinking, and we'd love for you to join us!

Step into your new role!

We are looking for an experienced Customer Support Representative to join our fun and dynamic team. If you relish in the opportunity to find a solution for a problem and are an ERP whiz (specifically Netsuite) then this will be the role for you! You’ll answer calls and emails, responding quickly to all inquiries, ensuring satisfaction and loyalty.

What You'll Do:

Monitoring and actioning customer inbound phone calls, emails and digital platform enquiries ensuring all are handled in a timely manner.

Supporting our BDM sales team with over-flow order processing including new account opening orders and other customer order updates

Processing customer orders and handling customer inquiries, including product or service-related queries

Assisting with order delivery tracking and liaising with the customer, warehouse contact, or sales rep regarding any freight or logistics inquiries

Oversee and complete daily processes as required including Order Fulfilments, Returns and Credits, Order Releases and other tasks

What we’re looking for:

To be successful in this role, you’ll need to enjoy working in a fast-paced environment and have a minimum 2 years' experience in a Customer Support Officer role using NetSuite or similar Oracle ERP

Other important skills and experience include:

Excellent communication and interpersonal skills, both verbal and written

Problem-solving and decision-making skills to handle customer issues

Customer-oriented and results-driven mindset, to ensure customer satisfaction

Knowledge of customer service best practices

Ability to work under pressure, multitask, prioritize tasks and follow set procedures

Attention to detail and accuracy in handling customer data and records

Initiative for process improvements and other efficiencies

Why You'll Love Working at O&M:

Immerse yourself in a brand that is committed to original thinking and is changing the hair care game with clean, high-performance products.

Join a fun, passionate and supportive team that values your contributions.

Generous product discount and staff hair days.

Additional leave (Be-me leave) for personal wellness and self-care.

Fun team events to foster collaboration.

If you are ready to join our team, then please send your resume and cover letter outlining why you feel this role is right for you. Join us on this exciting journey as we redefine beauty in the haircare industry!