Full time, fixed term position up to December 2025

Salary range: 3.1 plus super and salary packaging

Location: Melbourne University – Parkville Campus

About the role
In this role you will manage GSA’s key contact points, including the 1800 number, info email, reception desk, and general student services and events. You will ensure all student enquiries are documented, actioned, or appropriately referred in a timely manner. You will maintain a welcoming and functional reception space, support students using the 1888 Building, and ensure casual reception staff are effectively trained and supported. You will manage and update GSA’s membership and enquiry databases, and work closely with the Engagement, Communications and Policy & Advocacy Team to promote GSA’s programs. You will also liaise with University of Melbourne stakeholders to support partnerships and communication efforts. In addition, you will assist with digital file management and provide administrative support to MSEC, including event coordination, evaluation, and other engagement activities.

About You
Our Ideal candidate will:

· Completion of a relevant diploma-level or certificate qualification with experience, or an equivalent mix of training and experience.

· Knowledge and understanding of good customer service practices

· Knowledge and skills of Microsoft Office.

· Good verbal and written communication skills, with the ability to relate effectively with a diverse range of stakeholders.

For more information, please review the position description on our career webpage; Careers at GSA – University of Melbourne Graduate Student Association.

About GSA
The Graduate Student Association (GSA) is an independent, membership based, association that represents all graduate coursework and research students at the University of Melbourne.

With a 30-year history, and as the largest dedicated postgraduate association in Australia, GSA plays a vital role in advocating for student interests, fostering cohesive communities, and delivering year-round events, programs, development opportunities, and support to the graduate student community.

Why GSA?

· GSA is an equal opportunity employer, we welcome people of all backgrounds to join our organisation

· Fantastic allowances and salary packaging available

· Competitive salary

· Diverse and social work culture and environment

How to apply

· Applications must include a resume and a cover letter referencing the key selection criteria.

· Include the title of the role in the email subject.

· Direct your enquiries and applications to [email protected]

Applications close by Sunday 11:59 PM, 06 July 2025.