Customer Solutions Partner

The Opportunity:

We are looking for a new Customer Solutions Partner role at Bellbird who is focused on building customer relationships, supporting sales growth, and ensuring the smooth processing and delivery of orders.

Job Summary: Customer service, sales support (including outbound calling), order processing, and after-sales care.

Why this role exists:

Every order you manage keeps an early-learning centre running smoothly and keeps kids curious. You’ll blend gold-standard service with light-touch sales to grow our share of wallet, without any high-pressure sales.

Where you sit:

Reports to: Customer Solutions Manager

Works with: Customer solutions, Warehouse, Sales and Purchasing teams and Freight partners

Core duties (the 4-5 that matter):

Customer Partnership: Engage with customers through open-ended questions and active listening, offering tailored solutions to help exceed their desired outcomes during the ordering process.

Sales Growth: Collaborate with the sales team to meet sales targets by promoting/upselling products, and identifying new partnerships or retention opportunities through inbound and outbound calls.

Customer Operations: Onboard customers, process orders via e-commerce, ensure timely delivery, proactively suggest substitutions, and collaborate with internal teams for an optimal customer experience.

Exceptional After-Sale Service: Handle returns, backorders, and delivery follow-ups to ensure customer satisfaction and retention, while managing order life-cycle in ZOHO CRM.

Rapid Response & Problem Prevention: Provide same-day callbacks, maintain data accuracy & NPS, and proactively address freight delays, back-orders, and returns/credits while logging customer feedback and suggesting process improvements.

Must-have skills & experience:

3-5 yrs in order processing, customer service or admin support—phones, email and systems are your natural habitat.

Proven track record of high data accuracy (think > 99 % right first time).

Confident juggling multiple platforms—CRM/ERP, Excel, online freight portals.

Calm communicator who diffuses problems, not escalates them.

Must have a friendly, customer-first focus with a desire to listen and provide product and service solutions over the phone, in person in the showroom/reception and via webchat.

About us:

Bellbird is an Australian family-owned and operated business with over 35 years of experience based in Lynbrook in the South-Eastern suburbs of Melbourne. We believe that play is a child’s occupation and is essential in creating the building blocks of early learning that enables them to become their best self.

Our mission is to partner with early educators to spark a child’s curiosity and imagination through the supply of quality and innovative resources to create play-based learning environments focused on unlocking their potential.

We are a tight-knit, 25-person team that lives its values: Family • Play • Partnership • Quality • Sustainability • Safety • Philanthropy.

You'll be rewarded:

This role has a respectable annual salary + super & team bonuses reflective of experience

On-site parking, good coffee and team events

You will be an integral part of a growing family business in a vitally important, essential and growing industry.

Be involved in a passionate & supportive team that is committed to the success of you, the business, the educator and the child.

40% staff discount on fantastic products.

A vibrant and busy company with a strong team culture that values growth, input & learning and shares its profit with its team & aligned charities.

Career progression and training opportunities within the sales team

No 2 days are the same!

Ability to work close to home in a fun light-filled environment.

Plus Enjoy your Birthday as a day off on Us!!!

How to apply:

Send your CV plus a one-page cover letter to Angela Dean (HR Manager). Tell us about a time you fixed a messy order issue and left the customer raving. We hire on talent and values, not age, gender, background or any other label.