About the Role

Join a dynamic and supportive Customer Service team within a well-established leader in the plumbing and water solutions industry. Based in Broadmeadows, this role plays a vital part in ensuring the seamless processing of customer orders and delivering top-tier service to both internal and external stakeholders.

Key Responsibilities

Process customer purchase orders accurately and efficiently

Prioritise urgent and pickup orders to meet customer expectations

Resolve issues such as pricing discrepancies and incorrect quantities

Provide timely updates on backorders and delivery ETAs

Respond to phone and email enquiries in a professional and prompt manner

Collaborate with internal teams to ensure high levels of customer satisfaction

Prepare quotes based on provided details and approvals

Maintain accurate customer and product data

Support warranty and claims processes in conjunction with cross-functional teams

Manage minimum order quantities and assist with product obsolescence

Participate in team meetings, coaching, and ongoing training

Contribute to continuous improvements in customer service operations

What We’re Looking For

At least 2 years' experience in Customer Service, Sales Support, or Administration

Strong communication skills and high attention to detail

Proficiency in Microsoft Office (Outlook, Excel, Word)

Experience with SAP or Salesforce (highly regarded)

A team player with solid time management and problem-solving skills

Background in plumbing, trade, or supply chain sectors (advantageous)

Why Join Us?

Be part of a values-driven and industry-respected company

Work in a collaborative, supportive, and professional team environment

Access ongoing training and genuine career development pathways

Contribute meaningfully to customer satisfaction and operational success

Apply Now
If you're passionate about customer service and ready to join a high-performing team in Broadmeadows, we’d love to hear from you!