For the Customer Service activity, you are the main Customer contact on all operational aspects of the customer relationship (except sales negotiation) in the objective of providing a best in class service.

You ensure Sales Administration operations.

You lead gathering and understanding of customer needs, measure our performance and work with the various functions to achieve improved customer service for the customer base and enhance all aspects of Customer Service in the division..

You are involved in future Supply Chain & Customer Service projects.

You use Valeo Tools to investigate, problem solve, record and train on a daily basis. To provide an analytical & data support service to the dedicated area of the Sales Team and their Customers.

For the Logistics activity, you pilot, monitor and improve inbound and outbound transportation flows and potentially warehouse layout and footprint through our standard.

You lead gathering and understanding of network and corporate needs, develop measurement of our performance and work with the various functions to achieve improved customer service.

Main contact with customers to provide the best customer service

● Handles Customer calls to provide a best in class service (no lost calls, waiting time close to 0, professional, friendly and helpful manners etc.)

● Receives and processes Customer claims and questions in VS standard tools (Valeo Care4u), assigns them to the adequate department if need be, follows the customer issue until resolution and answers to the customer. The customer coordinator will use VS quality tools to handle customer issues when necessary (QRQC, LLC). Keeps the customer up-dated on the progress of his request/issue.

● Ensures customer satisfaction through proactive actions and key account follow up

● Updates VS CRM (Valeo Care4u) to ensure complete traceability of the customer relationship (updating of contacts, call activity, claims, account creation etc.)

Responsible of sales administration for a panel of customers

● Once validated, creates Customer accounts (VS CRM and ERP)

● Ensures orders are entered accurately in an efficient and timely manner, respecting the Customer’s requirements.

● After analysis of order compliance with VS sales conditions (incoterm, payment terms, compliance with national and applicable international laws,...), of the required delivery date, ensures perfect integration of the order in the division IT system (ERP)

● Follows order processing in VS system : stock allocation, exceptional order management, follow up of availability & associated actions, outbound delivery creation, invoicing, direct delivery and liaise with other departments so as to ensure perfect management of the customer order from data entry to receipt in the customer premises. Records lost sales. Processes order cancellation in cooperation with concerned departments (procurement, local logistics, etc...) in accordance with VSA standards.

● Organizes and/or checks shipping operations (set up proper documentation, inform freight forwarder, facilitate delivery appointments etc..) according to customer requests and legal constraints.

● Process customer returns in line with the division’s service offer in SAP / VS CRM, keeps customers informed and follows return management.

● Processes pre-validated promotions.

● Processes customer rebates / credits.

● Maintains updated customer database (accounts data in SAP, contact data in valeocare4u).

● Follows up sales data and implements all necessary actions to reach division target (budget, quality, etc..)

● Archives regularly all Sales Administration documents.

● Support Sales force by providing them all necessary information related to customer account, back orders, customer feedback etc..

● Other duties deemed necessary as and when required.

3. Actor of process improvements, liaise with other departments/divisions to allow smooth information flow and high standard services

● Promotes and supports implementation of electronic services by the customer to improve quality of service (TecCom, TecWarranty, Techinvoice, DesAdv, etc...).

● Promotes and supports implementation of logistic services towards the customer: direct delivery, order book analysis, specific packing instructions etc…

● Promotes and supports implementation of improvement projects.

● Actively participates to the division line and plant QRQC

● Liaises with the different departments concerned by Customer related operations in order to ensure a smooth communication flow and best in class service including but not limited to actions to improve the level of service to the Customers (Logistic department, warehouse, finance department, sales, etc...)

● Maintain a good knowledge of sales administration SAP operations and support implementation of process improvements in the system.

4. Design and continuous improvement

● Analyze flows of materials, inventory and scheduling processes to accelerate the physical flows.

● Propose, evaluate, direct the design, development, and/or improvement of tools, equipment, and/or

transportation/storage processes for an assigned area.

● Propose logistics protocols with suppliers in cooperation with the Central Procurement Team and Purchasing.

● Design and/or optimize transportation processes respecting and optimizing the custom, legal and fiscal needs.

● Support activities to achieve and maintain the corporate standards and the HSE standards.

● Support the Group flow and footprint designs for Warehousing and Transportation.

● Be the support and trainer for deployment and improvement of the Transport Management System.

5. Budget and costs optimization

● Participate in negotiation with carriers companies in coordination with Purchasing.

● Analyze the Logistic Costs per division/region, contribute to the budget and mid term planning with benchmarking and improvement proposals.

● Meet the Carriers contacts on a regular basis.

● Provide data for transportation indicators and analysis for follow up costs and budget building.

● Maintain the functional portals (Logistic Costs, External Flows and Warehousing).

● Support the RFQ and tender processes.

6. Operations

● Manage and monitor the transport network for MilkRun Flows.

● Manage and monitor the Sea Transport flows.

● Support the divisions in analysis and operational questions regarding non-centralized transportation flows.

● Follow-up and support the custom processes for all transport flows.

● Use, maintain and set-up master data of the Transport Management System.

● Measure the actual costs of transportation for each inbound and outbound flow.

● Propose action plans to optimize the costs (-30 Plan).

● Contribute to the corporate projects in scope of Supply Chain and coordinate functional domains for these projects.

About us:

Valeo is an automotive supplier and partner to automakers worldwide. As a technology company, we design innovative solutions for smart mobility, with a particular focus on intuitive driving and reducing CO2 emissions. The Group also provides and distributes spare parts for automakers and independent aftermarket operators.

Valeo’s ambition, as a tech company, is to play a major role in tomorrow’s mobility. At the heart of today’s environmental and social issues, future mobility must be greener, safer and more diverse. It must also contribute to the well-being and safety of citizens and consumers.

We will achieve our ambition thanks to our unique positioning and technological leadership in areas that are at the heart of the transformation of the automotive industry and sustainable mobility, across the globe. This positioning and leadership are rooted in our expertise, innovations and operational excellence. They are driven by our values and business culture, oriented towards serving our customers, employees, shareholders and the regions in which we operate.

Key Figures:

- 112,700 employees

- 22 billion euros in sales

- 29 Countries

- 175 Production sites

- 66 R&D centers

Valeo Service:

Valeo Service is the Aftermarket Specialist serving both auto manufacturers with original equipment spares and the independent aftermarket with replacement parts and accessories for passenger cars and commercial vehicles.

With a worldwide presence in all aftermarket channels, we offer a broad range of car parts, automotive products and services that support aftermarket professionals and enhance safety, comfort to deliver a unique driving experience.

Valeo Service also provides diagnostics, training, as well as sales and marketing support to car dealers, spare parts distributors and independent garages worldwide.

www.valeo.com

www.valeoservice.com.au