About the Role

We’re looking for a proactive and experienced Office Administrator to join our small but busy team. You’ll play a central role in the day-to-day operations of our roller door business—handling everything from customer bookings and invoicing to supplier coordination and job scheduling.

This position requires someone who’s confident working independently, enjoys variety in their work, and has a solid background in office administration, preferably within a service or trades-based environment.

Key Responsibilities

Answer incoming calls, emails and enquiries in a professional and friendly manner

Manage job bookings and schedule service/installation teams using job management software

Create and issue customer quotes and invoices

Maintain records of stock levels, order supplies and liaise with suppliers

Track job progress and follow up with customers as needed

Maintain accurate digital filing systems

Support the Director and operations team with reporting and administration tasks

Ensure compliance with safety and quality paperwork (e.g. job sheets, warranties, service logs)

Coordinate incoming and outgoing correspondence, deliveries, and mail

Provide general support to the office and assist with onboarding new staff

Skills & Experience

5+ years in an administration role, preferably in a construction, manufacturing, or service industry

Strong communication and interpersonal skills

Confident with Microsoft Office (Outlook, Word, Excel) and job management systems (e.g. ServiceM8, Tradify, SimPRO) is a bonus

High level of organisation and attention to detail

Ability to manage competing priorities and work unsupervised

Experience managing bookings, scheduling trades, or coordinating logistics is highly desirable

You’ll Fit In Well If You…

Enjoy a busy, varied role where no two days are the same

Are a clear communicator and natural problem solver

Take pride in getting things done right the first time

Can balance customer service with admin deadlines

Like working with a small, practical, and friendly team