Job Opportunity: Administration Officer

Work type: Full Time

Location: Broome, West Kimberley, Western Australia

About Us

Are you passionate about supporting community-based employment services and creating a positive experience for job seekers? Join Job Pathways as an Administration Officer and be the first point of contact for individuals seeking meaningful employment!

For more information about Job Pathways, please visit our website: https://jobpathways.org.au/

About the Role

As an Administration Officer, you’ll take charge of front-of-house responsibilities while supporting our Broome Employment Services team with high-quality administrative assistance. Your role will directly contribute to job seeker engagement and successful service delivery in a culturally responsive and community-focused environment.

Key focus areas include:

• Creating a welcoming reception experience for job seekers and stakeholders.
• Coordinating front-desk activities, appointment bookings, and enquiries.
• Supporting case managers and employment officers with day-to-day admin tasks.
• Engaging with job seekers to encourage participation and track their progress.

Key Responsibilities

Administration & Office Support

• Provide administrative assistance to Employment Services Manager and Employment Officers.
• Manage reception area and job seeker enquiries.
• Maintain professional presentation of office spaces.

Job Seeker Support

• Assist with appointment management and use of self-help facilities.
• Facilitate strengths-based engagement and case conferencing.
• Provide post-placement support, including mentoring and coaching.

Records Management

• Maintain accurate electronic records, including case notes and job plans.
• Monitor job seeker progress and support Points Reporting Period compliance.

Qualifications & Experience

Essential:

• Experience using Microsoft Office (Word and Excel) with strong data entry skills.
• Excellent interpersonal and verbal communication skills.
• Experience engaging with Indigenous Australians.
• Ability to manage complex client needs and deliver case management support.
• Strong time management and organisational abilities.

Desirable:

• Previous experience in administration, preferably in a community setting.
• Certificate III in Business Administration (or equivalent).

What You’ll Need

• Current C Class driver’s licence (essential)
• Police Check (or willingness to obtain)

Why Join Job Pathways?

• Be part of a passionate and community-driven team.
• Engage in meaningful work that supports local employment outcomes.
• Work in a culturally safe, supportive environment.
• Opportunities for career progression and personal development.
• Enjoy the Kimberley lifestyle with generous leave entitlements.
• Boost your pay with salary sacrificing.
• Health and Wellbeing allowance.

To Apply:

The Job Pathways team come from diverse backgrounds and experiences, united by our goal to provide pathways to employment and driven by our values: Courage, Commitment, Care & Collaboration. If this sounds like you, even if you don’t meet all the criteria listed, we welcome you to apply!

To receive a copy of the Position Description for the role, make any enquiries, and/or to lodge your application, please email: [email protected]

To apply, you must provide a cover letter which demonstrates your suitability for the role against the essential experience, with a current resume.

Job Pathways may reserve the right to fill the position prior to the ad closure date should a successful candidate arise.

This is a full-time role based in Broome, Western Australia, 6725. Housing is not available with this position.

Take the first step toward a fulfilling career – apply today!