About the Company

Our client is a fast-growing and successfully established retail organisation, expanding within the wellness sector.

About the Role

As a Customer Service Representative, you'll handle a mixture of phone-based customer interactions and administrative tasks for a well-established retail organisation. Our client is looking for someone empathetic and tech-savvy with strong leadership potential for future progression into a team leader role. This is a fantastic opportunity to grow within a supportive and dynamic environment!

Duties

Within this role you will:

• Proactively follow up with customers to deliver a top-tier experience, addressing inquiries via phone and email while prioritising their satisfaction.
• Manage customer profiles in the CRM system, ensuring all details are accurate and up to date while coordinating product availability and logistics.
• Organise and track deliveries, liaising with couriers or third-party providers to ensure timely and efficient transport, even to regional locations.
• Identify opportunities for process improvement, take initiative in problem-solving, and collaborate with team members to optimise operations.
• Handle administrative tasks such as dispatch coordination, CRM updates, and scheduling, all while maintaining a customer-first approach with minimal strict KPIs.
• Tackle ad-hoc responsibilities, including organising repairs or replacements, resolving issues, and gathering customer feedback to enhance their experience.

Skills & Experience

• Excellent written and verbal abilities to effectively connect with customers and colleagues.
• Proactive in resolving issues and leveraging resources to ensure customer satisfaction through timely follow-up.
• High emotional intelligence with the ability to foster and maintain positive, lasting relationships.
• A passion for providing outstanding service, tailoring support to individual needs, and ensuring satisfaction at every touchpoint.
• Competent with CRM systems and other tools, with a proven ability to manage data and processes efficiently.
• Highly organised, capable of balancing multiple tasks such as phone interactions, admin work, and follow-ups.
• Continuously looking for ways to enhance internal processes and create a seamless customer experience.
• Strong leadership qualities, with the ability and ambition to grow into a supervisory role in the future.

Culture & Benefits

• Plenty of opportunities for professional growth and skill development.
• A vibrant team culture that encourages collaboration and celebrates success.
• Regular team events and monthly lunches to foster connection and team spirit.
• Convenient on-site parking for added ease and accessibility.
• Please note that this role is fully on-site.

Apply Today

Please send your resume by clicking on the apply button.

Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne

Job Reference No: 06810-0012805572BS

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