Senior Customer Service Representative- International Freight Services
ST Recruitment Australia
Posted 2 days ago
An exceptional chance awaits for an experienced seasoned Customer Service Representative to join the ranks of a highly successful International Freight Forwarder with comprehensive networks around the globe.
In response to a surge in new business and growth this year, this organization is bolstering its Client Services team, located in Tullamarine. Known for it's exceptional company culture and team spirit.
Reporting directly to the Senior Leadership team, and forging close collaborations with other departmental managers, overseas offices, and suppliers, you will become an integral part of this progressive team, that has achieved remarkable growth and global return on investment over the past year.
Your primary responsibilities will be to fully support the Customer Service team for both Imports & Export customers, in Tullamarine with the following tasks but not limited to:
Upkeeping customers informed and up to date with their shipments
Maintaining strong professional relationships with customers in a variety of industry sectors
Provide excellent customer service on a daily basis to a variety of cargo requirements
Implement process improvement in conjunction with customers service level agreements
Assist in new customer implementation process
Collecting and interpreting data and generating reports for clients
Maintaining accurate client files via an internal freight system
Establishing connections with overseas offices and suppliers
Identify and follow up on sales leads
Collaborating closely with sales representatives and departmental managers when required
Generating and assisting with new quotes and maintaining of rate cards for customers
This role suits an individual with a background in client services dealing directly with the customer on a daily or regular basis. You must demonstrate:
Experience in a similar role within Freight Forwarding (not negotiable)
10+ years working within the Freight Forwarding sector
Proficiency in advanced forwarding knowledge and procedures
Excellent communication and writing skills
Knowledge of rate cards and invoicing
A collaborative approach working within a team environment.
Readiness to undertake additional tasks as necessary.
Robust IT skills and efficient system navigation (Cargowise advantageous)
Skillful task prioritization and exceptional organizational aptitude
This represents an extraordinary opportunity within Freight Forwarding to work for a dynamic, supportive team and a passionate Managment team that is driven to achieve growth targets and a strong company culture built on teamwork, mutual trust and integrity and willingness to succeed.
For serious consideration submit your resume in word format. Only short-listed candidates will be contacted for an initial phone screen.
About ST Recruitment Australia
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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