Be the Spark Behind Real Change

At Richmind WA, we’re not just implementing systems — we’re building futures. If you’re the kind of Business Analyst who thrives on human-centered design, challenges assumptions, and wants your work to impact real lives, then this is where you belong.

This isn’t a role where you sit behind the screen all day — it’s about rolling up your sleeves, co-designing with the people who use our services, and making change stick. It takes courage to ask the hard questions, to dig deeper into what users really need, and to find smart, practical solutions that actually get used. That’s where you come in.

What You’ll Do

• Lead engaging workshops and ‘go-look-and-see’ sessions with staff to understand pain points and co-create better ways of working.
• Map out user journeys, value streams, and future-state processes with clarity and purpose.
• Work closely with our Systems team to design practical solutions that balance tech feasibility with everyday usability.
• Guide the implementation and integration of digital tools that streamline service delivery and lift the experience for everyone — especially our people and the individuals we support.
• Communicate clearly with stakeholders, bring everyone on the journey, and help manage change in a way that sticks.
• Keep an eye on governance, risks, and compliance — we want innovation that lasts.

Is This You?

You’re a natural problem solver with a people-first mindset. You believe tech should serve people — not the other way around — and you know how to make that happen.

You’ll bring:

• Tertiary degree or substantial experience in business analysis, digital transformation, or related fields
• Expertise in Agile, user stories, data analysis, and systems thinking
• Experience mapping user journeys and designing processes that actually work in real life
• The ability to build trust, facilitate conversations, and influence without ego
• Bonus if you’ve worked with Salesforce, NetSuite, ELMO, or SharePoint
• Bonus if you have lived experience of recovery or have supported someone who has

Why Join Us?

We’re not your average mental health organisation — we’re leading change. Our 2024–28 Strategic Plan is called Shaping the Future, Today for a reason. We're brave, bold, and grounded in our values:

• Living and breathing recovery
• Being brave and exploring
• Putting people first
• Being passionate about inclusion and belonging
• Listening deeply and learning

At Richmind WA, you'll find:

• Salary packaging up to $18,640 (more money in your pocket)
• 4 weeks of annual leave + wellbeing leave + your birthday off
• Access to LinkedIn Learning and career development
• A culture that values courage, curiosity, and compassion
• A hybrid-friendly approach (for the right person, flexibility is on the table)

Ready to Apply?

Let us know who you are and how your experience aligns with what we’re looking for. Send in your resume and a short cover letter that tells your story.

Applications are reviewed as they come in — so don’t wait.
Questions? Email: [email protected]

Before you apply, make sure you’ve got:

• National Police Clearance (within 6 months)
• NDIS Worker Screening Check (or willing to get one)
• Current Driver’s Licence

It Takes Courage — To Apply

We know applying for a new role isn’t always easy — but if you’re ready to use your skills to help shape the future of mental health in WA, we’d love to meet you.