THE COMPANY

The CCS Group is a market leading supplier of specialised building & constructions services in WA. Established in 2009 we have built an outstanding reputation for safety standards, quality management and environmental best practice.

We are a vibrant and progressive company focused on delivering exceptional results. We pride ourselves on solving problems, getting the job done and exceeding customer expectations. We have a continual improvement culture endorsed by a positive and visible leadership team.

We have seven operating divisions in the flowing areas:

• Concrete Cutting
• Concrete Scanning
• Utility Locating
• Concrete Polishing
• Concrete Pile Breaking
• Concrete Repair
• Residential & Commercial Glazing

We are recognised for the quality and expertise of our people and have an unrivalled approach to the training and development of our workforce to become industry experts and excel in their chosen field of work.

With our unique service portfolio, professional & experienced management team, qualified & nationally accredited workforce and commitment to delivering superior service levels we have become a supplier of choice to Western Australia’s building & construction industry.

THE OPPORTUNITY

We are looking to recruit high quality people to strengthen the management of the business and to support our future growth objectives.

This position is part of the business function that provides an interface between the company and its customers and is a critical component of delivering superior service levels.

Reporting to the Operations Manager this position provides administrative support for day-to-day operational requirements. The ideal candidate will be a highly organised, customer focused and a disciplined professional with the ability to multi-task with efficiency.

Your duties will include:

• Managing incoming customer enquiries via phone calls, emails and text messages
• Establishing the customer needs and processing the enquiry accordingly
• Accurately recording information in our operations management system
• Ensure customer enquiry is dealt with promptly and professionally
• Responsible for keeping operations management system up to date with relevant information related to customer contact details, job enquiries, quotes, job booking and personnel inductions
• Preparing documentation required for site and upload to client portals e.g. SWMS, inductions, presentations etc
• Ensuring all operators are inducted prior to attending site and maintaining accurate records
• Organising major project onboarding & mobilisation as required
• Keep job booking information updated with journal notes for invoicing purposes
• Organising equipment hire as required
• Ensuring PPE is organised for distribution to operators
• Schedule motor fleet services and repairs
• Cover for the Operations Manager when they are out of the office
• General administrative tasks as required

SKILLS & EXPERIENCE

We are looking to recruit a motivated and disciplined individual to join a busy team focused on delivering exceptional service levels. You will need to be upbeat, have a positive attitude and attention to detail.

The ideal candidate will have the following attributes:

• Minimum 3 years experience in a similar role
• Excellent verbal and written communication skills
• Good organisation skills and attention to detail
• Clear telephone manner with strong customer service skills
• Positive attitude and prepared to the go “the extra mile”
• Approach to get things done properly and right first time
• Proactive with a continual improvement mentality
• Able to prioritise workload and meet deadlines
• Be resilient and able to deliver results when under pressure
• Take pride in your work and be results focussed
• Think for yourself and a good problem solver
• Be reliable and punctual
• Ability to work as an effective team member
• Proficient in Microsoft Office applications including Excel
• Experience of the building & construction industry beneficial

CULTURE & BENEFITS

The CCS Group has over 40 employees spread across our seven operating divisions.

We truly value our people and are proud of the “CCS community” that we have created.

When we recruit a new member to the team, we look for people who embody our Company values and are keen to develop with us.

Our benefits include:

• A dynamic & varied role within a supportive growth-oriented team
• Weekly pay cycle
• Personal & professional development
• Wellbeing initiatives
• Regular social and networking events

If you believe this position matches your skills and experience, apply online today with a cover letter and resume.

Please note: Only shortlisted candidates will be contacted. We do not accept unsolicited applications from third parties. Applicants must be eligible to work in Australia.