Administrative Officer

Employer: Midlas

Work Type/s: Full Time, Permanent Position

Sector/s: Not For Profit (NFP)

SCHADS Award Level 3.1 plus 12% superannuation and salary sacrificing

Midlas provides inclusive, accessible, holistic, safe, and culturally appropriate community and legal services for individuals, families, and communities. We support people across Western Australia who experience financial hardship, family domestic violence, exploitation, abuse, neglect, and risk of homelessness.Building resilience, providing access to safety and social justice, and driving positive social change through advocacy, education, and legal advice. With offices in Midland and Ellenbrook, we support people in the community with no-cost legal services, disability advocacy, financial counselling, tenancy advocacy, and information and referrals.

About You

The Administrative Officer plays a key front-line role in providing high-quality reception and administrative support that contributes to the effective delivery of client services. As the first point of contact for clients, visitors, and service providers, the position is responsible for creating a welcoming and professional environment, managing client enquiries, and supporting the daily operations of the organisation.

Working under general supervision, the role supports both the administrative functions and the client service delivery team, ensuring timely, accurate, and respectful service in line with organisational values and compliance standards. Working in a small team, you will provide administrative coverage during all operational hours for a seamlessness, consistent experience for all stakeholders.

About the role

The Administrative Officer will provide support with:

Front of house/reception duties, including answering the telephone and greeting clients

Ensuring compliance with best practice, conflict checks and record keeping

Supporting the teams with general administration duties as directed, which may include a variety of tasks

Client intake, managing appointment calendar and data entry

Provide information and referrals to external services

This is a rewarding opportunity for an experienced and highly motivated person to join our team and work closely with the Midlas team to make a positive difference in our communities.

Benefits

Competitive remuneration

Salary packaging tax benefits specific to not-for-profit organisations

Work in a caring and collaborative team environment with people who are passionate about delivering quality services that support the community

Flexible workplace culture

Strong values-based and for-purpose organisation

Work in a caring and collaborative team environment with people who are passionate about delivering quality services that support the community

Employee Assistance Program

Additional Christmas and Birthday Leave

Required Education/Licences/Certificates

A current unrestricted driver’s license and a reliable vehicle

A current satisfactory National Police clearance certificate (no older than 3 months from the issue date) and a Working with Children Check

First Aid Certificate (or willing to obtain)

COVID-19 vaccination certificate

Relevant Experience, Skills/Knowledge & Personal Attributes

If you thrive in a fast-paced environment, enjoy being the go-to person for getting things done, and are driven by purpose and people, we invite you to be part of something meaningful. Come and work for a not-for-profit that values integrity, inclusion, and impact – and where your contribution truly matters.

Experience working in an administration or client-facing role in the legal sector, community service or not-for-profit organisation is desirable

Experience working in community legal centres will be highly regarded

Strong interpersonal skills, excellent written and verbal communication skills

High level of integrity and professionalism, and an ability to deal with and maintain highly confidential information

Strong computer literacy, including the ability to learn new systems and platforms

High level of organisation, time management skills and the ability to work to deadlines

Enjoy working in a small and dynamic team with the ability to work autonomously

Ability to work with flexible hours in response to business requirements

How to apply for this job

Provide your updated and current CV

Provide a Cover Letter addressing the selection criteria in no more than 2 pages.

Applications that fail to address all of the above will not be considered.

Important:

Shortlisting will commence immediately, and we reserve the right to close the position without notice.

Before an offer of employment can be made, a Working with Children Check, a National Police Clearance (not older than 3 months), and a current, unrestricted driver's license must be submitted.

Only suitable candidates will be contacted if shortlisted.

For further information, please contact [email protected] using the subject line Administration Officer Seek Enquiry.

We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background and people of all ages.

We are committed to providing a safe environment for all children and vulnerable people and proactively take measures to protect children/vulnerable people.