Job Opportunity: Medical Secretary/Assistant Practice Manager
Location: Charlestown
Full time or Permanent Part Time
Immediate Start

Sleep Medicine is a small specialist practice (3 part time specialists) in operation for over 20 years we also manage our sleep laboratory at Warners Bay Private Hospital. We are seeking an experienced and motivated Medical Secretary/Assistant Manager to join our team. This role is ideal for someone with excellent administrative and customer service skills who is eager to assist the practice manager in leading the secretarial team and in accounts and practice management.

Essential Criteria:

Minimum of current 5 years' experience in a medical/health practice environment, including management responsibilities

Effective customer service skills, both over the phone and face-to-face

Excellent time management skills, able to work in, at times, a fast-paced environment

Ability to multitask and be self-motivated to stay focused on work tasks.

Ability to process payments, invoicing, and banking

Knowledge of the Medicare Benefits Schedule, experience with medical software, HICAPS, Medicare, DVA, PRODA and private insurance billing.

Ability to maintain accurate records for Medicare, Veterans Affairs, Workcover, and private insurers

Experience with debt collection, including monitoring and following up on outstanding payments

A “can do” positive attitude, strong work ethic, focusing on solutions and the goals of the organisation.

Duties Include:

Delivering exceptional customer service, both in person and over the phone

Confirming clinics, retrieving results, linking and scanning documents

Managing reception/waiting room while clinics are conducted

Managing referrals, appointments and responding to patient enquiries

Typing, provision of patient feedback iPad/forms/card, stocking patient education pamphlets

Updating and maintaining medical records and software systems

Implement and oversee effective administrative and accounting processes

Adhere to the quality improvement and incident management system

Review and where necessary draft policy and procedures

Practice and study billing, banking and following up on unpaid accounts

Assist the practice manager to support and develop the administrative team, while representing and promoting the best interests of sleep medicine at all times

Regularly relieve the Practice Manager in her role.

Please Note:

Only local residents of Lake Macquarie or Newcastle will be considered for this position.

This role requires prior experience in a medical/Healthcare practice.

A uniform is provided but not compulsory

We are open Mondays to Thursdays (Closed Fridays)

Interested candidates should submit a cover letter and resume to:
[email protected]
Only those applicants interviewed will be contacted with feedback

Job Type: Part-time/Full- Time

Pay: From $38.00 per hour ($75 000 per year plus bonuses/loadings), prior experience, qualifications and performance will determine a higher rate of pay

Expected hours: 32-38 hours per week

Schedule:

Day shift – 8, 9 or 10 hour days

Experience:

Medical secretary: 5 years (Required)

Accounts and practice management: 2-3 years (Preferred)

Work Authorisation:

Australia (Preferred)

Work Location: In person

Expected Start Date: July 2025