Exciting Opportunity for an experienced Medical Secretary
Location: Newcastle

Permanent Part-time or Full time available

About Us:

We are a leading specialist medical practice that has recently undergone restructuring to improve how we serve our patients and support our incredible team of five top-tier surgeons and multidisciplinary clinicians. This is your chance to work in a state-of-the-art, purpose-built facility, become part of our revitalized and dynamic team, and make a real impact in an innovative, patient-centered environment!

The Role:

We are looking for a passionate and skilled Medical Secretary to support our ENT specialists and play a pivotal role in our ongoing success. As a key member of our professional admin team, you’ll support the day-to-day operations of our practice while ensuring the highest level of care and service for our patients. This is a varied and rewarding position for someone who thrives in a fast-paced, team-oriented environment.

Key Responsibilities:

Surgical Billing: Handle all aspects of surgical billing with precision, including Medicare and private health fund claims, ensuring accuracy and timeliness.

Patient Interaction: Answer incoming calls, assist patients, and coordinate appointments, always providing a friendly and professional experience.

Financial Management: Balance the day’s takings and prepare banking deposits, keeping our financial records in excellent shape.

Medical Records: Manage patient files with the utmost care and confidentiality, maintaining an organized and secure office environment.

Debtor Management: Take charge of managing outstanding payments, ensuring timely follow-ups and resolution.

Collaboration: Communicate effectively with doctors, practice staff, and external partners (e.g., private hospitals, pathology labs, GPs) to ensure seamless patient care.

Medicare & Health Fund Knowledge: Use your expertise in Medicare and private health fund billing to ensure our processes run smoothly.

What We’re Looking For:

Prior Experience: Experience in a general or specialist medical practice is essential—ideally, you’ve worked in a similar administrative or billing role.

Genie Software: Experience with Genie software is highly regarded but not essential—training will be provided if needed.

Detail-Oriented & Efficient: You’ll need to juggle multiple tasks, stay organized, and maintain a calm, professional demeanor under pressure while demonstrating a high level of attention to detail.

Team Player: We’re looking for someone who loves collaborating with others and contributing to a positive, supportive team culture. Strong interpersonal skills are a must.

Patient-Centered Approach: Above all, you must be passionate about delivering outstanding patient service with care and empathy.

Why This Role is Exciting:

Team Transformation: Join a team that has recently gone through restructuring, bringing fresh energy and new opportunities for growth and improvement.

Collaborative Environment: Work closely with an experienced, multidisciplinary team in a supportive, dynamic setting where your contributions truly matter.

Career Development: We are committed to your growth and development, offering ongoing learning opportunities to help you expand your skills.

Make a Real Impact: This is more than just an administrative role—you’ll be a key player in ensuring our patients receive the best care possible while also streamlining our practice’s operations for maximum efficiency.

To Apply:
Please send your resume and a cover letter highlighting your relevant experience and what excites you about this opportunity to our Practice Manager Kristy Seysener. Email - [email protected]